Supervisor Neurology Clinic

Banner University Medical Group; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

Banner Health in Phoenix is seeking an experienced administrative supervisor for the Neurology department at Banner University Medical Center Phoenix. The role ensures efficient operation of the assigned department, supervising non-physician staff and coordinating day-to-day activities to deliver quality patient care.

You will train and coach staff, manage scheduling, oversee reception, billing, records, and ensure policies comply with physician and facility requirements.

Qualifications

• Requires an Associate’s Degree or higher.
• At least two years of experience in a physician's office or medical environment.
• Excellent communication and organizational skills.
• Must have or be able to obtain Arizona Fingerprint Clearance Card.
• Arizona Criminal History Affidavit required.

Responsibilities

• Supervises day-to-day activities of non-physician staff and monitors operations.
• Trains, coaches, evaluates, and delegates workflow; schedules staff across offices.
• Oversee receptionist and scheduling, patient service areas, records, and related systems.
• Serve as liaison between staff and physicians to ensure quality patient care and efficient service.
• Maintain office policies in alignment with physician and facility requirements and regulatory standards.
• Identify and coordinate maintenance and supplies, and resolve day-to-day facility issues.
• Provide guidance to ensure smooth front/back office operations and effective patient experiences.

Skills

Communication skills

Organizational skills

Math skills

Leadership experience

Medical office experience

Education

Associate's Degree

Job description

Primary City/State: Phoenix, Arizona Department Name: BUMCP Neurology Work Shift: Day

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you! Excellence in neurological and neurocritical care.

At Banner – University Medical Center Phoenix, we provide world‑class care for conditions affecting the brain, spine and nervous system. Our expert team includes neurologists, neurosurgeons, nurse practitioners, neuropsychologists, nurses and social workers, all working together to offer compassionate, around‑the‑clock care. People from across Arizona trust us for advanced diagnosis, treatment and rehabilitation – all in one location.

The successful candidate will have leadership experience with healthcare background and associates degree. The schedule is Monday‑Friday from 8:00AM-5:00PM, working with a strong team that supports the community need for Neurosurgeons. This role works closely with the clinic team to maintain strong relationships with our patients, who are guided with personal care throughout their experience. Potential float to Arcadia and Scottsdale clinics.

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100‑plus clinicians provide primary and specialty care to patients at highly ranked Banner – University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three‑part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day‑to‑day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non‑clinic providers and facilities.

MINIMUM QUALIFICATIONS

• Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.
• Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.
• Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment.
• Requires excellent communication and organizational skills.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Bachelor's degree preferred.
• Experience in a leadership or coordinator capacity preferred.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug‑free work environment.

Benefits

• We are proud to offer a comprehensive benefit package for all benefit‑eligible positions.
• Please visit our Benefits Guide for more information.

Privacy Policy

Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.