Supervisor Neurology Clinic

Banner Health; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Banner Health in Phoenix is seeking an experienced clinical operations supervisor to ensure efficient day-to-day department administration within the BUMCP Neurology team. The role involves overseeing non-physician staff, coordinating with physicians, and maintaining smooth patient care flows across clinics.

Candidates should have an associate's degree or higher literacy-level, and related healthcare experience, with potential certifications such as Medical Assistant or LPN.

Qualifications

• Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate's Degree.
• Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.
• Requires at least two years experience in a physician's office or medical environment; strong communication and organizational skills.

Responsibilities

• Supervises the day-to-day activities of non-physician staff.
• Trains, coaches, motivates, conducts evaluations, and directs staff workflow; schedules staff across offices.
• Oversees functions of the medical group including reception, scheduling, patient service areas, records, transcription and related systems.
• Acts as liaison between non-physician staff and physicians to ensure patient-focused service and relationships.

Skills

Leadership experience

Healthcare background

Education

Associate's Degree

Medical Assistant certification

LPN license

Job description

Primary City/State: Phoenix, Arizona

Department Name: BUMCP Neurology

Work Shift: Day

Job Category: Clinical Support

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!

Excellence in neurological and neurocritical care. At Banner - University Medical Center Phoenix, we provide world-class care for conditions affecting the brain, spine and nervous system. Our expert team includes neurologists, neurosurgeons, nurse practitioners, neuropsychologists, nurses and social workers, all working together to offer compassionate, around-the-clock care. People from across Arizona trust us for advanced diagnosis, treatment and rehabilitation - all in one location.

The successful candidate will have leadership experience with healthcare background and associates degree.

The schedule is Monday-Friday from 8:00AM-5:00PM, working with a strong team that supports the community need for Neurosurgeons. This role works closely with the clinic team to maintain strong relationships with our patients, who are guided with personal care throughout their experience. Potential float to Arcadia and Scottsdale clinics.

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

• 1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
• 2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
• 3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
• 4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
• 5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
• 6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
• 7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
• 8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate's Degree.

Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.

Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must p