Supervisor - Network Management Center (NMC)

SmartRecruiters, Inc.; Seattle (WA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Job summary

Expeditors in Seattle seeks a results-oriented logistics professional to engage customers, validate shipment data, and lead a growing team. You will manage SOPs, ensure accuracy of EDI transmissions, and drive continuous process improvements across projects with cross-functional stakeholders.

The role emphasizes leadership, data literacy, and a strong customer service orientation within a global logistics environment.

Qualifications

• Two years of experience in a corporate environment.
• Strong customer service and communication skills.
• Understanding of supply chain concepts; IATA/FIATA is a plus.

Responsibilities

• Engage with customers to understand needs and ensure responses meet SOPs.
• Validate data for shipments and manage EDI transmissions.
• Develop and mentor the team, tracking time worked, vacation, WFH, and training.
• Plan, execute, and validate initiatives with managers and stakeholders.
• Understand and explain impacts to the Customer P&L including SPD, EPS, and costs.

Skills

Customer service

Communication skills

Verbal & written comms

Interpersonal skills

Leadership

Problem solving

Education

Bachelor's degree in Business or Supply Chain/Logistics

Job description

• Full-time

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Responsibilities and Tasks

Customer Engagement: Forming complete awareness of the customer’s wants and needs and being always accountable to provide complete responses in operational calls. Ensuring that your customer SOP requirements are adhered to, and expectations are met or exceeded.

Data Competency: Validating complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting. The ability to analyze data and situations, breaking complex problems into solvable pieces providing key stakeholders, whether internal or external, details to make informed decisions. Present information in a manner that allows the end user the ability to understand if the process is working as designed.

Team Management: Employee development is key to this role, you must be capable of building up the team around you so that their abilities, experience and expertise match your own. Administratively responsible for not only yourself but managing and continuously monitoring the team’s documentation of time worked (ATT), vacation, WFH, punctuality, and required training to ensure compliance.

Project and Program Management: The management and documentation of initiatives and projects.Working in concert with your managers and stakeholder(s) to ideate, plan, execute, and validate initiatives that have a direct and quantifiable benefit for the customer(s), Expeditors, and / or the NMC.

Financial Excellence: Developing a complete understanding of the NMC P&L, and your role in controlling those items within your control. The ability to explain your role in and impact to the Customer P&L including SPD, EPS, and expense to revenue.

Qualifications

• (Preferred) Bachelor's degree in Business, Supply Chain/Logistics, Finance, Economics or related field, or equivalent
• At least two years of experience working at Expeditors, or a similar corporate environment
• Exceptional customer service, presentation, research, verbal and written communication
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• (Preferred) Qualifications in supply chain management or logistics(e.g. IATA/FIATA)

Additional Information

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company