Supervisor, Member Services (Remote)

Lensa; West Valley City (UT); Remote; USD 77,000 - 97,000; Full time

Job summary

A leading healthcare company is seeking a Call Center Supervisor to provide exemplary customer service and support to members and providers. This role involves team management, conflict resolution, and ensuring compliance with contractual requirements. Ideal candidates possess 3-5 years' experience in call centers and a strong commitment to performance excellence.

Benefits

Competitive benefits and compensation package

Equal Opportunity Employer

Qualifications

• 3-5 years’ experience in a call center environment.
• 1-2 years supervisory experience preferred.
• Combination of education and experience may be considered.

Responsibilities

• Supervises a team of employees and manages performance.
• Resolves complex member inquiries and escalations.
• Ensures compliance with regulatory requirements.

Skills

Customer Service

Supervision

Conflict Resolution

Team Management

Education

Associate degree

Bachelor's Degree

Job description

Lensa partners with DirectEmployers to promote this job for Molina Healthcare.

Job Description

Job Summary

• Provides customer support and stellar service to meet the needs of our Molina members and providers.
• Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
• Provides product and service information and identifies opportunities to improve our member and provider experiences.
  
  

Knowledge/Skills/Abilities

• Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
• Ensures compliance with Contractual and Regulatory requirements.
• Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
• Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
• Achieves individual performance goals as it relates to call center objectives.
• Demonstrates personal responsibility and accountability and leads by example through individual performance.
• Support projects and special initiatives as appropriate.
  
  

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

• 3-5 years’ experience in a call center environment
• 1-2 years supervisory experience
  
  

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

5-7 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $96,558 / ANNUAL

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
  
  

If you have questions about this posting, please contact [e-mail]