Supervisor, Member Services (Remote)

Lensa; Salt Lake City (UT); Remote; USD 77,000 - 97,000; Full time

Job summary

A leading company in IT services seeks a 'Service Supervisor' to deliver excellent customer support and manage a dedicated team. The role includes resolving member inquiries and ensuring compliance with regulations. Ideal candidates will possess strong supervisory experience and a commitment to service excellence.

Benefits

Competitive benefits and compensation package

Qualifications

• 3-5 years of experience in a call center environment.
• 1-2 years of supervisory experience.

Responsibilities

• Provides customer support and stellar service to meet member and provider needs.
• Supervises a team, trains, coaches, and monitors performance.
• Addresses complex member inquiries related to enrollment and claims.

Skills

Customer Service

Team Management

Communication

Problem Solving

Education

Associate Degree

Bachelor's Degree

Job description

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Job Description

Job Summary

• Provides customer support and stellar service to meet the needs of our Molina members and providers.
• Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
• Provides product and service information and identifies opportunities to improve our member and provider experiences.

Knowledge/Skills/Abilities

• Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow-through to closure.
• Ensures compliance with contractual and regulatory requirements.
• Addresses more complex member inquiries, questions, and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
• Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and the general public.
• Achieves individual performance goals related to call center objectives.
• Demonstrates personal responsibility and accountability, leading by example through individual performance.
• Supports projects and special initiatives as appropriate.

Job Qualifications

Required Education

Associate degree or an equivalent combination of education and experience.

Required Experience

• 3-5 years of experience in a call center environment.
• 1-2 years of supervisory experience.

Preferred Education

Bachelor's Degree or an equivalent combination of education and experience.

Preferred Experience

5-7 years.

To all current Molina employees: If interested, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $96,558 / ANNUAL

Actual compensation may vary based on geographic location, work experience, education, and/or skill level.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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