Supervisor, Member Services (Remote)

Lensa; Tampa (FL); Remote; USD 77,000 - 97,000; Full time

Job summary

A leading company is seeking a mid-senior level Service Supervisor in Tampa, FL. The role focuses on providing exceptional customer service while managing a team, ensuring compliance, and enforcing performance standards. Candidates should have a solid background in call centers and supervision, as well as relevant educational qualifications.

Benefits

Competitive benefits package

Qualifications

• 3-5 years' experience in a call center environment.
• 1-2 years supervisory experience.

Responsibilities

• Provides customer support and service to Molina members and providers.
• Supervises and trains a team of employees to meet performance expectations.
• Addresses complex member inquiries in various areas.

Skills

Customer Service

Team Management

Problem Solving

Performance Management

Education

Associate degree

Bachelor's Degree

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Pay found in job post

Retrieved from the description.

Base pay range

$77,969.00/yr - $96,558.00/yr

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Molina Healthcare.

Job Description

Job Summary

• Provides customer support and stellar service to meet the needs of our Molina members and providers.
• Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
• Provides product and service information and identifies opportunities to improve our member and provider experiences.
  
  

Knowledge/Skills/Abilities

• Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
• Ensures compliance with Contractual and Regulatory requirements.
• Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
• Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
• Achieves individual performance goals as it relates to call center objectives.
• Demonstrates personal responsibility and accountability and leads by example through individual performance.
• Support projects and special initiatives as appropriate.
  
  

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

• 3-5 years’ experience in a call center environment
• 1-2 years supervisory experience
  
  

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

5-7 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $96,558 / ANNUAL

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
  
  

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Service Supervisor jobs in Tampa, FL.

Clearwater, FL $55,000 - $70,000 1 week ago

LPN/RN/Skilled Nursing/Assisted Living Floor Nurse/$31-$49 PER HOUR/Pick your own shift!

Relationship Manager - Merchant Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.