Supervisor, Member Services (Remote)

Lensa; Kenosha (WI); Remote; USD 77,000 - 97,000; Full time

Job summary

A leading company in IT services seeks a Customer Support Supervisor to provide excellent service to members and manage a team. The ideal candidate has significant call center experience and a strong commitment to customer satisfaction. This full-time role offers a competitive salary range and is vital to enhancing member experiences through effective management and support.

Qualifications

• 3-5 years’ experience in a call center environment.
• 1-2 years supervisory experience.
• Demonstrates personal responsibility and accountability.

Responsibilities

• Supervises a team of employees and manages performance.
• Addresses complex member inquiries and provides exemplary customer service.
• Ensures compliance with Contractual and Regulatory requirements.

Skills

Customer service

Supervisory skills

Communication

Education

Associate degree or equivalent education

Bachelor's Degree (preferred)

Job description

2 days ago Be among the first 25 applicants

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Molina Healthcare.

Job Description

Job Summary

• Provides customer support and stellar service to meet the needs of our Molina members and providers.
• Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
• Provides product and service information and identifies opportunities to improve our member and provider experiences.
  
  

Knowledge/Skills/Abilities

• Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
• Ensures compliance with Contractual and Regulatory requirements.
• Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
• Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
• Achieves individual performance goals as it relates to call center objectives.
• Demonstrates personal responsibility and accountability and leads by example through individual performance.
• Support projects and special initiatives as appropriate.
  
  

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

• 3-5 years’ experience in a call center environment
• 1-2 years supervisory experience
  
  

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

5-7 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $96,558 / ANNUAL

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
  
  

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Engagement Manager - Sales & Customer Service Experience Required. A passion to serve diverse communities and causes! - Remote

Outside Sales Regional Account Manager - Industrial Service & Repair: Wisc.

Outside Sales Regional Account Manager - Industrial Service & Repair: Wisc.

Libertyville, IL $72,000 - $100,000 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.