Supervisor - Medical Assistant Certified

STRIDE Community Health Center; Aurora (IL); On-site; Full time

Job summary

Join a leading community health center as a Certified Medical Assistant Supervisor, overseeing training and patient care while ensuring quality standards. This role combines direct patient interaction with administrative responsibilities, fostering a supportive environment for both staff and patients.

Benefits

Medical coverage

Dental coverage

Vision coverage

Paid time off (PTO)

401(k) with matching

Tuition reimbursement

Employee Assistance Program (EAP)

Qualifications

• Graduation from an approved Medical Assistant Program required.
• BLS Certification and MA Certification are mandatory.

Responsibilities

• Supervise and train Medical Assistants under Clinical Nurse Manager.
• Direct patient care time is 75%, administrative time is 25%.
• Collaborate with site leaders to maintain quality patient care.

Skills

Compassion

Integrity

Customer service

Organizational skills

Education

High school diploma or GED

Graduation from an approved Medical Assistant Program

MA Certification

BLS Certified

Tools

EHR

Microsoft Office

autoclave

glucometer

Job description

Description

Who we are:

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—across our 13 clinics in the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives—including your own—STRIDE is the place for you.

Your role:

The Certified Medical Assistant Supervisor provides supervision, training, and coaching to Medical Assistants under the supervision of the Clinical Nurse Manager. This role includes direct patient care time (75%) and administrative time (25%). Administrative time includes assisting with timecard review and approval, scheduling/staffing, training, progress reviews, disciplinary action, and site meetings.

Essential Duties/Responsibilities:

Perform Supervisor - Medical Assistant duties and responsibilities:

• Collaborate with other site-based leaders in establishing, implementing and maintaining quality patient care, improve quality metric standards and meet the external client expectations.
• Direct training/supervision/coaching of Medical Assistants including performance appraisals, in consultation with other site-based leaders.
• Review and monitor EHR tasks (e.g. Individual and Pool In Baskets, Schedules) to ensure accurate and timely completion of patient care and follow-up.
• Responsible for completing monthly competencies for staff under their supervision.
• Demonstrate knowledge of all policies and procedures pertinent to their work area and staff under their supervision.
• Assist Clinical Nurse Manager with schedule efficiency, coordinating vacation requests and sick calls to ensure appropriate clinic coverage.
• Ensures opening and closing duties are completed (including laboratory and medications) and understands quality controls in the laboratory.
• Ensure clinical support/back-office manuals and logs are maintained.
• Has knowledge of the quarantine process.
• Knowledge of storage, handling, ordering, and reconciliation Vaccine for Children supplies.
• Supports the ordering of clinic supplies.
• Other duties as assigned.

Perform Medical Assistant duties and responsibilities:

• Performs examination, diagnostic, and treatment room procedures within scope of practice and in accordance with organization policies, procedures, and workflows.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations; appropriately responding to emergency codes; communicating safety issues/concerns timely and appropriately.
• Maintains patient care and non-patient care records in a confidential, accurate, and timely manner.
• Prepares paperwork for provider signature by completing as much information as possible before submitting to provider.
• Escalates patient/customer concerns to professional/licensed staff when appropriate.
• Performs opening and closing lab procedures including quality control, autoclaving, and packaging of instruments.
• Examples of routine work/tasks include but are not limited to: coordinating a pre-visit planning session (i.e. huddle), rooming patients in preparation for their visit, pre and post visit patient care in accordance with STRIDE policies, performing “Nurse” or “Medical Assistant” visits for specimen collection or protocolized care, scheduling internal/external patient appointments, instructing/educating patients on topics appropriate to scope, maintaining adequate inventory of supplies and notifying clinic leader when supply ordering is required.
• Registers, checks-in, and checks-out patients for all services.
• Collects and uploads all necessary documentation and consents.
• Promptly and accurately updates patient records including financial and demographic information.
• Collects copayment and account balances at time of service.
• Completes annual competency assessment.
• Adheres to professional standards, policies/procedures, federal, state, and local requirements, accreditation standards.
• Updates job knowledge by participating in educational opportunities.

Non-Essential Duties/Responsibilities

• Attends all staff meetings and all other meetings as assigned.

Requirements

What you bring:

Values

• Integrity: Doing the right thing even when no one is watching.
• Compassion: Meeting patients where they are with empathy.
• Accountability: Following through on our commitments.
• Respect: Valuing human dignity.
• Excellence: Embracing a growth mindset and striving for continuous improvement.

Education and Experience:

• High school diploma or GED required.
• Graduation from an approved Medical Assistant Program.
• MA Certification required
• BLS Certified required
• Additional language proficiency (bilingual) is highly preferred.

Skills & Expertise

• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Ability to work from procedure manuals.
• Ability to travel to other clinics for coverage, as needed.
• Capability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively.
• Customer service skills, including the ability to diffuse upset patients.
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products and Electronic Health Records (EHR).
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information. · Ability to perform basic math.

Tools you’ll use

Computer, printer, multi-line telephone systems, fax machine, copy machine, Microsoft Office Outlook, EHR, autoclave, centrifuge, hemocoel, glucometer, nebulizer, EKG machine, pulse oximeter, oxygen cylinder, spirometry, stethoscope, blood pressure cuff, waived and moderate complex lab test kits, fetal Doppler and electronic thermometer.

Working Environment and Physical Activities

Office environment within a clinical setting. Enters data into computer programs via computer, mouse and keyboard. Moves/transports objects up to 25 lbs frequently and up to 75 lbs. occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making.

Schedule

This position will oversee all 3 Convenient Cares sites (Wheat Ridge, Hampden & Chambers, and Peoria). The supervisor will travel to the respective sites, 1 work day at our Wheat Ridge Clinic, 1 work day at our Hampden and Chambers Clinic, and 3 Work days at our Peoria Clinic.

Hours will vary based on clinic need.

We offer a competitive hourly range of $26.00 - $30.83, depending on your experience.

This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Why STRIDE?

• Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including:
• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

STRIDE conducts background checks, including criminal history, education, license and certification.

STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed.

Health and Safety Commitment:

To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.

Application submission closing date: Ongoing