SUPERVISOR-MEDICAL ASSISTANT

CommuniCare, INC; Elizabethtown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Kids for the Future in Kentucky is seeking a detailed, patient-focused Medical Administrative Specialist to provide essential administrative support within the Medical Services team. The role involves training responsibilities, pharmacy liaison duties, and coordination across multiple medical staff schedules to ensure accurate documentation and timely communication. Strong interpersonal and organizational skills are essential.

Qualifications

• High school diploma or GED required; CPR and First Aid certification preferred.
• Public Notary Certification preferred.
• Four years’ experience in medical and/or mental health services preferred.
• Own transportation required.

Responsibilities

• Collaborate with the Director of Medical Services to provide ancillary and administrative support.
• Lead Medical Assistant training across the agency and coordinate externships with local institutions.
• Serve as Pharmacy Lead and manage inter-agency pharmacy communications and issues.
• Support multiple Medical Services staff across provider schedules, notes, documents, and treatment planning.
• Assist providers with daily psychiatric notes and documentation; report pharmacy concerns to medical leadership.
• Communicate with regional hospitals and external pharmacy services; triage calls for medical staff.

Skills

Medical administration experience

Excellent communication

Interpersonal skills

Organizational skills

Dependable

Adaptability

Time management

Education

High school diploma or GED

CPR certification

First Aid certification

Public Notary Certification

Four years’ experience in medical/mental health services (preferred)

Job description

• Location 1311 North Dixie Highway,Elizabethtown, KY, 42701,United States
• Employee Type Non-Exempt- FT

QUALIFICATIONS:

CNA preferred. High school diploma or GED equivalent. Obtain and maintain CPR and FirstAidcertification.ObtainandmaintainPublicNotaryCertification.Providesowntransportation.Fouryears ’ experienceinmedicaland/ormentalhealthservicespreferred.

SKILL SETS:

Exceptionalcommunicationskills,telephoneandcustomerserviceskills,computerandtypingskills;interpersonalskills,processverbalandwritteninstructions,dependable,interacteffectivelywiththepublic and staff, adaptability-able to dealwith frequentchange, delays, or unexpectedevents,strongsense ofcommitment.

PHYSICAL AND ENVIORMENTAL DEMANDS:

Visualacuitynecessaryforupdatingfilesandcompletingan assortmentof paperwork.Requires frequentstooping, kneeling and crouchingto file records.Frequent hearing and talkingnecessaryto answerphone and when communicatingwith consumesand membersof their family,employeesand other individuals.Work is light with walking,standing and sitting.Manualdexterityisrequiredto performwordprocessingandotherclericalduties.

JOB SPECIFIC FUNCTIONS:

• Works collaboratively with the Director of Medical Services to provide ancillary and administrative support and assistance.
• Provides key role in Medical Assistant training across agency, including on-site mentoring and externship collaboration with local universities and colleges.
• Maintains role as Pharmacy Lead and addresses inter-agency and intra-agency pharmacy communications and collaborations, and reports all pharmacy concerns and conflicts to the Director of Medical Services.
• Provides supports and assistance to multiple Medical Services staff simultaneously across multiple provider sc edules including scheduling, preparation of notes and documents, and treatment team participation.
• Understands and utilizes specialized knowledge regarding both child and adult prescription practices.
• Assists medical providers with preparing daily psychiatric notes and documentation.
• Records and follows directives from medical providers.
• Communicates and collaborates daily with internal and external pharmacy services as instructed by medical providers.
• Type's correspondence, memorandums, and reports in an accurate and timely manner.
• Ability to interact with consumers in individual and group setting to promote efficiency of medical prescribing practices.
• Handles calls and messages for medical staff and exercises judgment as to the urgency or nature of the calls and directs consumers to the appropriate personnel.
• Organizes, triages, and files correspondence on an ongoing basis.
• Ability to report and direct questions to medically licensed staff regarding consumer need and associated medication side effects and contradiction prescribing.
• Opens and dispenses mail.
• Assists psychiatrist in conducting medication and medication management groups.
• Communicates with regional agencies and hospitals regarding continuity of care and/or voluntary hospital admissions when clinically indicated and within the guidelines of the referral hospital.
• Consult with referral sources to coordinate and collaborate on treatment plans as needed, including making referrals to established compliance programs within the agency.
• Obtains Prior Authorizations and Patient Assistance medications under order from prescribing staff.
• Coordinates with medical services staff to assist and support referrals within and outside the agency.
• Provides training and educational materials to individuals related to improved understanding of basic health care needs and issues.
• Educates clients and their families about the treatment of sever mental illness and emphasizes the importance of medication and therapy compliance.
• Supervisor all medical assistants for the agency.
• Maintain timecards, time off request, and annual personnel requirements for medical assistants.
• P articipates in agency continuing quality improvement (CQI) activities.
• Performs other duties as assigned.

MANDATORY REQUIREMENTS:

• Adheres to Communicare, Inc. policies and procedures.
• Attends mandatory in-services and other training/educational programs as required.