Supervisor Medial Support Assistant

US-Department-of-Veterans-Affair; Marion (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

The Marion VAMC in Illinois is accepting applications for a Supervisory Medical Support Assistant (MSA) in the Local Office of Community Care with the VA. The position is based at Marion, IL or Evansville, IN and requires leadership of patient support staff and full supervisory duties at the GS-8 level.

Applicants should meet basic federal requirements and possess strong customer service, communications, and budgeting abilities to ensure quality care and efficient operations.

Qualifications

• High school diploma or GED required for basic qualifications.
• Experience supervising staff and coordinating patient support services is preferred.
• Ability to lead a team, manage priorities, and ensure policy compliance.

Responsibilities

• Provide full supervisory duties for MSA staff, including workload assignments and performance oversight.
• Coordinate patient support activities to ensure quality and continuity of care.
• Develop staff through briefings, orientations, and on-the-job training.

Skills

Leadership

Supervisory duties

Customer service

Staff development

Budget coordination

Education

High school diploma or GED

VA qualification standards familiarity

Tools

Office software

Job description

The Marion, Illinois VAMC accepting applications for an Supervisory Medical Support Assistant (MSA) position with the Local Office of Community Care with the VA, located at the Marion, IL or Evansville, IN. VA Medical Center.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• You MUST meet the education described below to meet the BASIC qualifications for this position.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Supervisor Medical Support Assistant, GS-8 (a) Experience. One year of experience equivalent to the GS-7grade level. In order to be considered at the GS-8grade level, you must fully meet (experience must be documented in your resume or separate KSA responses) GS-8 KSAs:

• a) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
• b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• d) Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8.

Physical Requirements

The work is sedentary. Typically, the Supervisor MSA sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, etc. No special physical demands are required to perform the work.