Supervisor - Manufacturing - Labels and Packaging

RR Donnelley; Streetsboro (OH); On-site; USD 69,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Life insurance and disability

Parental leave and adoption assistance

Tuition assistance

Employer discounts

Job summary

RRD is seeking a 12‑hour night shift Supervisor in Streetsboro, OH to lead the fulfillment department across shifts and vendors. You will supervise kitting/fulfillment and pick-pack operations, optimize workflows, and ensure safety, quality, and timely delivery of products.

Responsibilities include coordinating with customer service, scheduling, and manufacturing, administering policies, and driving continuous improvement while managing budgets and reports.

Qualifications

• Broad technical knowledge in the commercial print and/or fulfillment field.
• Demonstrated ability to manage people and direct work activities.
• Strong written and verbal communication skills at all levels.
• Knowledge of Windows apps, MS Office, and databases; experience with listed systems is a plus.
• Comfort with learning new systems and driving process improvements.
• Flexibility to multi-task and re-prioritize as needed.
• Experience in a multi‑shift manufacturing environment; printing/fulfillment preferred.

Responsibilities

• Supervises and directs activities of employees in fulfillment to ensure accuracy.
• Plans and schedules workflow; aligns with safety, quality, and KPIs.
• Maintains knowledge of processes, ISO/SOPs, and regulatory requirements.
• Collaborates with customer service, scheduling, manufacturing, and vendors.
• Manages budgets and reports expenditures and labor costs to management.
• Directs hiring, promotion, recognition, and disciplinary actions with documentation.
• Promotes a positive work environment and training programs.
• Ensures timely production and delivery across locations.

Skills

Leadership

Communication

Multi‑shift management

Process improvement

Problem solving

Learning new systems

Budgeting & cost control

Cross‑functional collaboration

Safety & ISO knowledge

Manufacturing/fulfillment knowledge

Education

Bachelor's degree in Business, Manufacturing or related field

Tools

Windows

Microsoft Office

Database systems

WCSS

WBS

Monarch Foundation

DPrint

FM Pro

Job description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

12-Hour Night Shift Position

Supervises and directs the activities of employees in the fulfillment department to ensure accurate and seamless operations within the organization and across shifts, departments, and vendors. Uses sound management principles and techniques to manage and develop talent, skills, and processes.

Responsibilities:

• Supervises employees in the kitting/fulfillment and pick-pack departments.
• Directs the activities of employees to ensure accurate communications and seamless operations within the company across shifts and departments and with vendors.
• Achieves a high level of employee efficiency and morale through leadership and the use of sound management and human relations principles.
• Maintains thorough knowledge of all manufacturing processes, ISO and SOPs, continuous improvement, equipment, safety, and other regulatory requirements.
• Works closely with customer service, scheduling, manufacturing departments, and other locations and vendors to ensure timely production and delivery of customer products.
• Effectively plans and schedules workflow through the department and modifies schedules as needed in accordance with business needs.
• Organizes work for efficient operations. Ensures that departmental goals, including safety, quality, continuous improvement, and KPIs are established and met.
• Administers policies and procedures and recommends changes as necessary. Follows positive employee relations practices. Selects and recommends candidates for hire, promotion, recognition, disciplinary action, and/or termination keeping appropriate documentation.
• Tracks and controls department expenditures and labor costs to ensure compliance with plant and department budgets. Provides reporting and analysis to management.
• Troubleshoots processes when necessary. Works with team members to resolve, and request other resources as necessary.
• Promotes a positive work environment, sound training programs, and adherence to ISO work instructions and procedures.
• Works closely with other departments to ensure the accuracy of work performed and the timely shipment of products to customers.

• Broad technical knowledge in the commercial print and/or fulfillment field.
• Demonstrated ability to successfully manage people and direct work activities.
• Strong written and verbal communication skills and the ability to communicate effectively at all levels within the organization.
• Knowledge of Windows applications; Microsoft Office products; and database systems. Experience with WCSS, WBS, Monarch Foundation, DPrint, and FM Pro ship schedules is a plus.
• Demonstrated comfort and ability to learn and leverage new systems.
• Bias for process focus and the demonstrated ability to drive process improvement. Must have demonstrated flexibility to multi-task and shift focus and re-prioritize as the situation dictates.
• Demonstrated ability to proactively approach problems and drive for results.
• Bachelor's degree in Business, Manufacturing or related field preferred.
• 3 or more years experience in comprehensive multi-shift department management in a manufacturing environment. Printing or fulfillment environment preferred.

All your information will be kept confidential according to EEO guidelines.

RRD's current salary range for this role is $68,500 to $106,900 / year. The salary range may be adjusted
based on the applicable geographic location of the hired employee, and the range may change in the
future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role
and compensation decisions may vary based upon, but not limited to education, skills, experience,
proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total
compensation package may also include participation in a bonus, commission or incentive program.

• RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.