Supervisor, Maintenance 3rd

Spectrum; Buffalo, Northern (NY, KY); Hybrid; USD 61,000 - 98,000; Full time

Job summary

Spectrum is seeking a Maintenance Supervisor to lead a team of Technicians in maintaining optical and coax distribution networks. You will oversee maintenance planning, safety, and project execution to ensure high-quality service and reliability for customers.

Ideal candidates have an electronics-related degree, relevant certifications, and at least 4 years of network maintenance experience, including supervision. A valid driver’s license and willingness to travel are required.

Qualifications

• Associate’s degree in electronics or related field, or equivalent.
• Certifications such as NCTI, SCTE, BCT/E.
• 4+ years in maintenance of optical and coax networks or equivalent.
• 1+ years supervisory experience in a technical environment or equivalent work experience preferred.

Responsibilities

• Supervise and mentor maintenance technicians to meet customer satisfaction, technical quality and productivity goals.
• Coordinate demand and preventative maintenance activities to optimize network integrity and reliability.
• Observe and mentor your team on safety, quality, productivity and growth.
• Ensure timely and effective resolution of escalated line problems per company procedures.
• Plan and execute small projects including FCC testing, plant relocations, preventative maintenance programs, and emergency restoration.

Skills

Communication

Multitasking

Supervisory

Documentation

Organizational skills

Network devices knowledge

HFC distribution network

IP networks knowledge

Education

Associate degree in electronics or related field

NCTI/SCTE/BCT/E certifications

Tools

Basic software tools

RF/Optical test equipment

Ladders & manual tools

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to lead a team that keeps Spectrum’s network running strong and reliable for our customers? As a Maintenance Supervisor at Spectrum, lead your team of Technicians to drive maintenance activities and ensure all safety standards are met. Your leadership directly shapes the quality of our service and empowers your team to deliver excellence every day, making a tangible difference in network performance and customer satisfaction.

How You’ll Make an Impact

• Supervise and mentor your team of Maintenance Technicians to achieve customer satisfaction, technical quality and productivity goals
• Coordinate demand and preventative maintenance activities to optimize network integrity and reliability
• Observe and mentor your team on safety, quality, productivity and individual growth
• Ensure timely and effective resolution of escalated line problems in compliance with company procedures
• Facilitate cross-department collaboration and communication for seamless operations and project completion
• Plan and execute small projects including FCC testing, plant relocations, preventative maintenance programs, and emergency restoration
• Maintain accurate records, manage company-issued tools and equipment, and operate company vehicles responsibly

Working Conditions

• Work indoors or outdoors in varying environments and weather conditions
• Perform tasks at different heights, near power lines, or in confined spaces
• Travel or work overtime and weekends as needed for business demands

What You’ll Bring to Spectrum

Required Qualifications

Education

• Associate’s degree in electronics, related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 4+ years construction or maintenance of optical and coax distribution networks or equivalent
• 1+ years supervisory experience in a technical environment or equivalent work experience preferred

Skills

• Effective communication, multitasking, supervisory, documentation and organizational skills
• Proficiency with basic software tools
• Ability to operate computer and RF/Optical test equipment
• Knowledge of network devices and appliances
• Advanced understanding of HFC distribution network
• Moderate understanding of IP networks, headend operations and customer premise network
• Familiarity with Spectrum / telecommunications products and services
• Capability to work outdoors for extended periods in all weather conditions
• Skill in using manual and powered tools, handling ladders, taking measurements and working at heights
• Ability to differentiate wire sizes and colors, make cable connections in tight spaces, and carry equipment over varied terrain

Other

• Valid driver’s license with satisfactory driving record
• Ability to drive company vehicle safely and travel to assigned territories

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $60,900.00 and $97,700.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.