Manager, Field Service

Spectrum; Trotwood (OH); On-site; USD 80,000 - 142,000; Full time

Job summary

Spectrum, a provider of communication services, seeks a Field Services Manager to lead fulfillment, installations, service and maintenance, driving operational excellence across multiple departments.

You will guide teams, ensure network performance, and develop staff while coordinating across budgets, products, and projects to improve customer satisfaction.

Qualifications

• Bachelor’s degree in electronics, related field or equivalent.
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E.

Responsibilities

• Manage technical operations to maintain network integrity and deliver quality voice, video, and data services.
• Provide technical guidance and support to teams on technologies, standards, and staff development.
• Oversee purchasing, budgeting, business plan development and deployment of new products and capital projects.
• Deliver quality assurance direction on new and existing technologies, ensuring FCC compliance and resolving escalated issues.
• Monitor material management, inventory control, safety training, and security procedures per company policies.
• Maintain accurate records and report activity to field operations management.
• Develop frontline leadership teams and drive performance improvement and positive employee relations.

Skills

Cable splicing

TCP/IP knowledge

Network design concepts

Spectrum products knowledge

Budgeting

MS Office

Leadership

Safety procedures

Driver licensing

Education

Bachelor’s degree in electronics or related field

NCTI/SCTE/BCT/E certifications

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to lead technical operations that shape the customer experience from the tap to the home? As aField Services ManageratSpectrum, you will guide fulfillment teams, oversee installations,serviceand maintenance and drive operational excellence through collaboration across multiple departments. Your leadership ensuresoptimalnetwork performance, staffdevelopmentand strategic improvements that directlyimpactcustomer satisfaction.

HowYou’llMake an Impact

• Manage technical operations tomaintainnetwork integrity and assure delivery of quality voice,videoand data services to customers
• Providetechnical guidance and support toyour teamson technologies, operationalstandardsand staff development
• Overseepurchasing, budgeting, business plan development and deployment of new products and capital projects
• Deliver quality assurance direction on new and existing technologies, ensuring compliance with FCC standards and resolving escalated customer issues
• Monitor and review material management, inventory control, safetytrainingand security procedures for adherence to company policies
• Maintainaccuraterecords and documentation, reportingactivityand results to field operations management
• Develop and support frontline leadership teams, driving performance improvement and positive employee relations

Working Conditions

• Work in an office and field environments
• Operate outdoors in all weather conditionsat heightsand at various times of day or night
• Work indoors in confined spaces and poorly ventilated areas during extreme temperatures

Required Qualifications

Education

• Bachelor’s degree in electronics,relatedfieldor equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 5+ years technical supervisory experience or equivalent work experience

Skills

• Ability to splice coaxial cable
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs,architecturesand topologies
• Advanced knowledge of Spectrum / telecommunications products and services, technical proofs of performance, construction practices, headendoperationsand installation/service requirements
• Knowledge of capital and operating budget processes
• Use handheld communication devices, test equipment, and basic software applications including Microsoft Office
• Handle multiple projects and tasks whilemaintainingconfidentiality
• Demonstrated effective leadership skills
• Ability to safely use weight-bearing equipment within maximum limitations
• Accurately measure distances using tapes or measuring devices
• Differentiate between wire sizes and colors and work with smallcomponents
• Operate bucket trucks, test equipment andappropriate computersor devices for position

Other

• Valid driver's license with satisfactory driving record per company standards

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $80,300.00 and $142,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.