Supervisor, LTL Operations - Hybrid Schedule

Mansfield Energy Corp; Gainesville (GA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Mansfield Energy Corp is seeking a Supervisor, LTL Operations to lead a team of Procurement and Logistics Analysts and optimize daily workflows across procurement, dispatch, and service delivery. You will coordinate cross-functional handoffs, escalate complex pricing and capacity issues, and drive improvements in performance and coverage.

The role requires strong leadership, bid strategy experience, and hands-on oversight of dispatch operations.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in business, supply chain, logistics, or related field, or equivalent experience, preferred.
• Supervisory, leadership, or transportation industry training or certification preferred.

Responsibilities

• Supervise assigned Procurement and Logistics Analysts and set daily priorities.
• Direct carrier bid strategy and approve rates within supervisory thresholds.
• Oversee order creation, dispatch, monitoring, and confirmation to same-day dispatch closure.
• Coordinate rapid response activities and cross-functional handoffs with Procurement and Sales.
• Triage analyst exceptions and escalate unresolved capacity, pricing, and carrier issues to the Manager.
• Maintain vendor master integrity and ensure accurate data for new vendor setups and awards.
• Support training and cross-training plans and development for team members.

Skills

Team leadership

Coaching

Negotiation

Excel

Education

High school diploma or equivalent

Bachelor's degree in business, supply chain, logistics, or related field (preferred)

Tools

Excel

Access

Outlook

Job description

The Supervisor, LTL Operations leads a team of Procurement Analysts and Logistics Analysts responsible for supporting carrier procurement, dispatch execution, and service delivery. This role manages and optimizes daily workflow, reinforces service expectations for timely bid responses and dispatch confirmations, and supports smooth handoffs between procurement and logistics activities. The Supervisor also coordinates urgent response needs, supports team training and cross-functional coverage, and escalates complex pricing, capacity, and carrier-related issues to management as needed.

Responsibilities

Team Leadership and Coverage

• Supervise assigned Procurement Analysts and Logistics Analysts, setting daily priorities and coverage across supported shifts and regions.
• Balance queues, shift schedules, and time-off approvals so bid and dispatch work is absorbed through volume spikes, absences, and seasonal peaks.
• Coach analysts through one-on-one meetings, live work review, and documented feedback, and track progression against a cross-training plan spanning procurement and dispatch.
• Hire, onboard, and train new analysts, assign mentors and verifying role readiness before independent queue ownership.
• Administer goal setting, feedback, corrective action, and development planning for direct reports in partnership with the Manager.

Procurement Leadership

• Direct carrier bid strategy and assign complex, high-profile bids, weighing price, service quality, and long-term partnership value against carrier GM$/hr targets by service type and market.
• Monitor Bid SLA adherence so bid requests and rate quotes return within 5 business days and intervene on aging requests.
• Approve negotiated freight rates within supervisory thresholds and route above-threshold pricing to the Manager.
• Serve as first carrier commercial escalation for rate disputes, pricing and contract invoice discrepancies, and service failures.
• Participate in quarterly business reviews with Top 25 delivery partners and prepare the supporting performance materials.
• Validate carrier contract setup, maintain accurate bid and rate information, and coordinate onboarding requirements for carrier partners that help address nationwide coverage needs.
• Logistics and Dispatch Leadership
• Oversee order creation, dispatch, monitoring, and confirmation to same-day dispatch confirmation closure, using operational reports and dashboards to direct coverage.
• Direct exception recovery for cross-drop issues, delivery visibility gaps, and in-flight service disruptions until the order is recovered.
• Hold the team to vendor master integrity across new vendor setups, onboarding documentation, default and awarded vendor status, and vendor contacts.
• Review daily freight discrepancy resolution so invoice discrepancies close and vendor payment and customer billing stay accurate.
• Audit dispatch documentation and data entry work and drive corrective action where results fall short.
• Review freight sales analysis, root cause findings, and corrective actions from the Logistics Analysts before they reach the Manager.

Cross-Functional Handoff Ownership

• Manages the transition from Procurement to Logistics so carrier coverage, rate details, and vendor setup information are complete, accurate, and ready for execution without unnecessary rework.
• Coordinate Rapid Response activities by clearly assigning, transitioning, and reconciling pricing, vendor setup, and dispatch responsibilities with Procurement as operational needs change.
• Coordinate daily with peer supervisors, functional specialists, and Sales Representatives to resolve priority conflicts at the front line.
• Confirm and optimize business rules, onboarding steps, and blended team coverage readiness before a new customer goes live.

Exception Escalation and Performance Input

• Triage analyst exceptions, resolve those within supervisory authority, and escalate unresolved capacity, pricing, and carrier commercial issues to the Manager with a recommendation.
• Maintain a clear escalation path for nights, weekends, and high-volume periods, and communicate service-impacting issues until resolution closes back to the customer or Sales Representative.
• Provide input on carrier performance, cost trends, and service results to support operational reviews and carrier performance evaluations.
• Document recurring exception themes and recommend improvements that reduce handoff friction, rework, and cycle time.

Position Requirements

Formal Education & Certification

• High school diploma or equivalent required.
• Bachelor's degree in business, supply chain, logistics, or a related field, or equivalent experience, preferred.
• Supervisory, leadership, or transportation industry training or certification preferred.

Knowledge & Experience

• 3+ years in Procurement, Logistics or Dispatch, or Carrier Relations.
• One+ years of formal or informal team lead experience preferred.
• Working knowledge of carrier relations, rate negotiation, and dispatch execution.
• Intermediate Microsoft Office skills, including Excel, Access, and Outlook.
• Four+ years of business-to-business experience preferred.
• Knowledge of the LTL, DEF, and Fuel All specialty product lines and petroleum industry experience preferred.

Qualifications & Characteristics

• Leads, coaches, and cross trains individual contributors evenly across both disciplines.
• Balances competing queues under time pressure while holding the team to data accuracy and documentation standards.
• Communicates clearly with analysts, Carriers, Sales Representatives, and leadership.
• Judges when to resolve an exception at the front line and when to escalate to the Manager, staying effective during disruptions and emergency activations.
• Proven track record negotiating freight rates and supporting cost savings initiatives preferred.

Work Environment

• This is a full-time position. Work hours will vary depending on deadlines and the company's needs. Typical workweeks exceed the standard 40 hours. Evening and weekend work may be required as job duties demand.
• Eligibility for the hybrid work week (3 days in office and 2 days remote) begins after completion of training.
• Ability to sit for extended periods of time to perform office work.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Travel as required to support carrier partners, customer sites, and Mansfield locations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.