Supervisor - Loss Mitigation

Newrez; Tempe (AZ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid parental leave

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Volunteer time off

Matching gifts program up to $1,000

ERGs and charitable opportunities

Job summary

Newrez in Tempe is seeking a Loss Mitigation Supervisor to lead a team of specialists, guiding resolution decisions under investor guidelines and ensuring compliance.

You will oversee analysis of financials, reports, inspections, and training, while mentoring staff, managing time records, and coordinating external services to resolve accounts and optimize performance.

Qualifications

• High school diploma or equivalent, required.
• Bachelor’s degree preferred.
• 6+ years’ Loss Mitigation experience.
• 2-4 years supervisory experience.

Responsibilities

• Lead and mentor staff to develop skills, improve processes, and increase effectiveness.
• Oversee analysis of financial statements, tax returns, credit, valuation, and title reports for appropriate resolutions.
• Monitor employee performance and provide monthly feedback.
• Oversee training of new employees and maintain documentation.
• Ensure compliance with company policies and procedures.
• Coordinate contractual services for property inspections and appraisers.
• Schedule and monitor employee time records.
• Manage day-to-day tasks and control expenses to resolve accounts.
• Handle overtime as needed and maintain mortgage lending/servicing knowledge.

Skills

Leadership

Microsoft Word

Microsoft Excel

Customer communication

Analytical skills

Mortgage knowledge

Time management

Negotiation

Education

Bachelor’s degree

High school diploma

Tools

Microsoft Office

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.

Principal Duties

• Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the Loss Mitigation Specialist job.
• Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.
• Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Schedules and monitors of all employee time records.
• Ensures compliance with company policies and procedures.
• Undertakes special projects related to departmental activities.
• Performs related duties as assigned by management.

Education And Experience Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 6+ years’ Loss Mitigation experience.
• 2-4 years supervisory experience.

Knowledge, Skill, and Ability Requirements

• Proficient in Microsoft Word and Excel.
• Excellence in consulting and advising customers via telephone and written communication.
• A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required.
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.
• Demonstrated strong skill set for organization and attention to detail.
• Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
• Self-Motivated. Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used to improve team performance.
• Ability to work overtime as needed.
• Understanding of mortgage lending and servicing.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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