Supervisor ll, Warehouse Operations

Chick-fil-A Supply; Hutchins (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Chick-fil-A Supply is seeking a Warehouse Supervisor for the new Distribution Center in Hutchins, TX. You will lead a warehouse shift, ensure safety, quality, and KPI attainment, and work closely with the Operations Manager to optimize distribution center performance.

You will mentor team members, support process improvements, and collaborate with cross-functional partners to meet Chick-fil-A’s service standards for restaurant Operators.

Qualifications

• High school diploma or GED required.
• 5+ years of warehouse leadership experience.
• Knowledge of food service distribution, lean/Six Sigma, and performance metrics.
• Ability to lift up to 60 pounds and work flexible shifts.
• Proficient in English (reading, writing, speaking).

Responsibilities

• Lead a shift of warehouse staff and manage inbound/outbound, inventory control, and related tasks.
• Oversee daytime transportation operation performance and audit routes as needed.
• Drive safety, quality, and compliance daily as a key business partner to site leadership.
• Collaborate with cross-functional teams to identify and resolve operational bottlenecks.
• Mentor Supervisor I and Lead Warehouse Team Members and support budget management.

Skills

Warehouse leadership

Safety compliance

Communication

Problem solving

Lean Six Sigma

English proficiency

Education

High School Diploma or GED

Tools

Warehouse Management System

ERP/WMS/TMS

Microsoft Office

Job description

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Hutchins, TX. Thisindividual,in collaboration withother leaders,willbe responsible forexecuting safe and effectiveoperations that meet the needs of the organization and its employees.Reporting directly to theOperationsManager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs).The Warehouse Supervisorwillhelpdrivethe operations of thedistribution centerand willenablesupply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Motivate, staff, schedule and support a dynamic team responsibleforall inbound, outbound, inventory controlandcompleting other warehouse tasksbycreating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Serves as point of contact in the absence of senior leaders in the building
• Leads operational improvement and change management projects for the building, when required
• Drives Safety, Quality and Compliance activities daily as the primary business partner to the SQC site leader
• Supports OPEX performance initiatives in partnership with Senior DC Leaders, COBE and other support groups.
• Actively supports and leads all process adherence activities, SOPA and compliance audits in the DC
• Supports other distribution centers by traveling to other sites to support operational needs, when required
• Closely collaborate with leaders and team members to identify, analyze and resolve operational bottlenecks
• Monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Mentor Supervisor I and Lead Warehouse Team Members
• Collaborate with cross-functional teams regarding overall operations performance, identify and driving areas of improvement
• Collaborate with the warehouse ops manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Embody and live out our Corporate Purpose through our words and actions
• Complete other activities as required

Required Qualifications (Knowledge, Skills, & Abilities)

• High school degree or similar
• 5+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operation
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 7+years of experiencein warehouse operations, supportingin afood distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Required Years of Experience

5

Travel Requirements

25%

Required Level of Education

High School Diploma or GED

Relocation Assistance Provided

No

Work Environment

Warehouse