Supervisor Laboratory Technical Operations Hospitals & Clinics, Davie Medical Center

Atrium Health Wake Forest Baptist & Wake Forest University School of Medicine; Mocksville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading academic health system is seeking a Phlebotomy Supervisor to oversee laboratory operations and ensure high-quality services. The role involves managing staff, compliance, and budget oversight while fostering a collaborative work environment.

Benefits

Day 1 Health Coverage

Generous PTO

Wellness Incentives

Parental Benefits

Retirement Contributions

Qualifications

• Typically 3 years of experience in laboratory services and operations.
• Prior supervisor experience required.

Responsibilities

• Managing day-to-day operations of the department.
• Monitoring budget compliance and analyzing fiscal needs.
• Ensuring compliance with quality and regulatory standards.

Skills

Leadership

Communication

Organization

Education

Bachelor's degree in clinical laboratory sciences

MLS certification

Job description

JOB DESCRIPTION

We are seeking a highly motivated and experienced Phlebotomy Supervisor to oversee the daily operations of our Inpatient Phlebotomy Department. As a key member of our team, you will play a vital role in ensuring the delivery of high-quality services while maintaining an efficient and safe work environment. If you're passionate about phlebotomy and possess the experience and leadership skills we're seeking, apply now to join our dedicated team of professionals.

Job Summary:

Responsible for laboratory operations in the technical areas of the Hospitals and Clinics within the Advocate Health enterprise, which may include department, discipline, and/or shift oversight. Supervises the implementation of enterprise laboratory strategies and standards through close collaboration with site leaders. Ensures peak laboratory operations by optimizing resources, financial performance, growth, safety, teammate engagement, and quality in line with Advocate Health goals and objectives, including planning, monitoring, and implementing laboratory operations cost-effectively, with quality and service in mind.

Position Highlights

• Supervisor of Laboratory Operations Hospitals & Clinics
• Full-Time, Days with some evenings, weekends & holidays
• Davie Campus

What We Offer:

• Day 1 Health Coverage: Choose from copay or HSA-eligible health insurance options starting on your first day.
• Generous PTO: Accrual starts at 25 days/year for vacations, sickness, holidays, and personal matters.
• Wellness Incentives: Up to $1,350/year through our LiveWELL program.
• Parental Benefits: Six weeks paid maternity leave and four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid contributions.

How You'll Impact Patient Care:

Your responsibilities may include, but are not limited to:

• Managing the day-to-day operations of the department, including providing work direction, expertise, and guidance to staff. Overseeing non-clinical laboratory operations such as phlebotomy, specimen management, and waived testing.
• Participating in projects to meet strategic initiatives, including implementation and development of quantitative outcomes.
• Monitoring budget compliance, analyzing fiscal needs, and addressing performance variances.
• Collaborating on performance improvement processes to enhance teammate engagement, and physician and patient satisfaction.
• Ensuring compliance with quality, regulatory, accreditation, and competency standards, and adherence to policies and procedures.
• Coordinating staff orientation, training, and competency testing; maintaining competency in areas of responsibility; serving as the primary resource for staff.
• Implementing and monitoring quality indicators, documenting, and taking corrective actions as needed.
• Selecting, coaching, and developing team members; setting expectations; managing performance; and making hiring, promotion, and disciplinary decisions.
• Adhering to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws.

What You Will Need:

• Bachelor's degree in clinical laboratory sciences, medical technology, or equivalent
• Typically 3 years of experience in laboratory services and operations
• Laboratory bench tech experience required
• MLS certification required
• Prior supervisor experience required

Nice To Have (Not Required):

• Leadership skills including project management, decision-making, delegation, team building, customer service, and conflict resolution
• Ability to grow leaders through coaching and development planning
• Knowledge of regulatory compliance, accreditation, and licensing requirements
• Knowledge of medical and technical advancements for future growth
• Intermediate computer skills and experience with laboratory information systems
• Excellent organization and communication skills

Where You Will Work:

Healthcare in Davie County, NC offers community-oriented service, growth opportunities, and a lifestyle less hectic than urban settings. Working at Davie Medical Center allows you to provide top care to a diverse community with a focus on patient-centered care, research, and collaboration. Bermuda Run offers a lower cost of living, outdoor recreation, and proximity to larger cities, ideal for those seeking a balance of career and quality of life.

About Us

Atrium Health Wake Forest Baptist, based in Winston-Salem, NC, is a leading academic health system part of Advocate Health, the fifth-largest nonprofit health system in the U.S. It includes a major medical center, community hospitals, primary and specialty care locations, and Wake Forest School of Medicine. We are committed to excellence, innovation, and community health.

About the Team

Our mission is to improve health, elevate hope, and advance healing for all. Our vision is to be the first and best choice for care. We foster a culture of belonging, teamwork, trust, innovation, and excellence.