Supervisor, Laboratory Support & Client Services

University of Missouri Health Care; Columbia Township (MO); On-site; USD 53,000 - 83,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off including holidays

Retirement options with 8% match

Tuition assistance

Employee discounts

Job summary

University of Missouri Health Care is seeking a dynamic leader to supervise staff and drive operational excellence across laboratory operations. The role emphasizes coaching, relationship-building with clinical and external partners, and delivering high-quality customer experiences while improving processes.

The position focuses on accountability, professional development, and delivering outstanding service in a vital area of laboratory operations.

Qualifications

• High School diploma and equivalent combination of education and experience.
• Three (3) years of experience in medical laboratory technician, laboratory support services, or laboratory business support environment.
• 60 college equivalent hours including chemistry hours or science hours (chemistry/biology) and related fields; and six (6) months in a medical lab environment.

Responsibilities

• Provide direct supervision of assigned staff including hiring, onboarding, training, coaching, performance management and development.
• Oversee test ordering, specimen accessioning, and external communications for accurate processing.
• Monitor performance metrics and lead continuous improvement for service and quality.
• Resolve specimen tracking investigations and ensure timely resolution and follow-up actions.
• Coordinate surgical specimen processes between lab departments, facilities, and external partners.
• Develop, implement, and maintain department policies and work standards for compliance and quality.
• Collaborate with pathologists to evaluate needs and implement new processes.
• Monitor operations and identify opportunities to improve productivity and service levels.

Skills

Leadership

Coaching

Education

High School diploma

60 college hours including chemistry and science

Job description

Shift: Monday - Friday, 8am - 4:30pm

Department: University Hospital, Anatomic Pathology and Lab Access Support

Compensation:

• Base Pay Range: $52,666 - $83,179 per year, based on experience.

ABOUT THE JOB

MU Health Care is looking for a dynamic and service-driven leader who thrives on building high-performing teams and creating exceptional customer experiences. The ideal candidate is a collaborative problem-solver who is energized by improving processes, fostering strong relationships, and ensuring seamless support across laboratory, clinical, and external partners. We seek someone who leads with accountability, communicates with confidence, and inspires staff through coaching, mentorship, and professional development. Success in this role requires a keen eye for quality, a passion for operational excellence, and the ability to navigate complex situations with professionalism and efficiency. The right individual will be committed to continuous improvement, dedicated to delivering outstanding service, and motivated by the opportunity to make a meaningful impact on patient care. Join MU Health Care and help drive innovation, teamwork, and excellence within a vital area of our laboratory operations.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Provide direct supervision of assigned staff, including hiring, onboarding, training, coaching, performance management, employee development, and corrective action, supporting a high-performing, accountable, and customer-focused work environment.

Oversee processes related to test ordering, specimen accessioning, and external communications ensuring the accurate and timely processing of specimens and alignment with pre-analytical workflows.

Monitor performance metrics and leads continuous improvement initiatives to support service excellence, quality outcomes, and operational effectiveness.

Monitor and resolve specimen tracking investigations, ensuring timely resolution of issues, removal of barriers to completion, adherence to established procedures, and appropriate follow-up actions.

Coordinate surgical specimen processes between laboratory departments, affiliated facilities, and external partners, ensuring seamless workflow execution, service continuity and adherence to established quality, turnaround time, and compliance requirements.

Develop, implement, and maintain departmental policies, procedures, and work standards to support consistent operations, regulatory compliance, and high-quality customer service.

Collaborate with pathologists to evaluate operational needs, improve existing workflows, and implement new processes and service enhancements.

Monitor operational performance, identify opportunities for process improvement, and implement initiatives to enhance productivity, service levels, and quality outcomes.

Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of support to care team(s).

Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.

May complete unit/department-specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

High School diploma and equivalent combination of education and experience from which comparable knowledge, skills and abilities can be obtained; and

Three (3) years of experience in any combination of medical laboratory technician, laboratory support services, or laboratory business support environment.

or

60 college equivalent hours including 24 chemistry hours or 24 science hours (6 chemistry, 6 biology, and 12 additional combination of: chemistry, biology, or medical laboratory technology); and

Six (6) months of experience in a medical laboratory environment.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring

department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.