Supervisor - Kierland Commons

TravisMathew, LLC; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

TravisMathew, LLC in Phoenix seeks a Store Supervisor to lead in-store sales, deliver exceptional service, and drive profitability. You will coach a team, cultivate repeat clients, and maintain product knowledge across seasonal lines, including fit and fabric science to match customer needs.

Responsibilities include visual merchandising, event coordination, CRM activities, scheduling, training, and ensuring a welcoming, high-energy shopping experience that aligns with the brand’s lifestyle

Qualifications

• Bachelor’s degree in Business or related field preferred.
• Experience in retail store management and client services.
• Strong verbal and written communication skills.

Responsibilities

• Instill an approachable, efficient sales and service focus on the floor to achieve sales goals.
• Develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and use of the line.
• Assist with visual merchandising to drive sales and a positive customer experience.
• Participate in store events and CRM activities to reward repeat business.
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation and event coordination.
• Mentor part-time and seasonal client associates.

Skills

Microsoft Office

POS systems

Back office operations

Written/verbal communication

Team mentorship

Cross-functional collaboration

Decision making

Flexible hours

Education

Bachelor's degree in Business or related field

Tools

POS systems

Microsoft Office

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Supervisor is responsible for managing and maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
• Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
• Provide mentorship to part‑time and seasonal client associates

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point‑of‑sale (POS) systems
• Experience with back office operations management, visual merchandising and recruitment / training
• Strong written and verbal communication skills
• Ability to manage and mentor a team
• Ability to work effectively and collaboratively with cross‑functional teams and stakeholders
• Ability to make decisions independently, or elevate when applicable
• Ability to work non‑traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Business or related field preferred 1-3 years’ experience in retail store management 2 years’ experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, calculator, copier, fax, and other business‑related machines and software.

TravisMathew is an Equal Employment Opportunity