Supervisor/Keyholder

Southeastern Fine Wine, LLC; Charlotte (NC); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Discounts on products

Job summary

Total Wine & More is seeking a Supervisor to support store operations and cultivate a high‑performing sales and service culture in our Charlotte area location. You will assist the management team, lead front-end operations, and drive KPIs while ensuring a welcoming, knowledgeable store atmosphere.

The ideal candidate has 1+ year supervisory retail experience, strong communication skills, and familiarity with POS and inventory software.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years retail experience; 1+ year supervisory experience preferred.
• Strong interpersonal skills and team mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory software.

Responsibilities

• Support service team, merchandising and front-end operations.
• Lead by example to deliver best-in-class service.
• Resolve customer issues and coach team members.
• Ensure safety, cleanliness, and regulatory compliance.
• Assist in training and developing staff.

Skills

Supervisory experience

Customer service

Team player

Coaching peers

POS familiarity

Inventory software

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

About the roleAs a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team.You willServe in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issuesSupervise team members and support their training, including ongoing development to enhance product knowledge and sales skillsEnsure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environmentMaintain store safety and cleanliness standards across the storePerform other duties as assignedYou will come withHigh school diploma or equivalent preferred1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail settingStrong interpersonal skills and a team player mindsetExperience resolving customer issues and coaching peersFamiliarity with the point-of-sale systems and inventory management softwareAbility to work a flexible schedule as business requires, including evenings and weekendsPhysical requirements (with or without accommodations)Must be 21 years of age or olderWalk, bend down repeatedly, and be on feet for 8-10 hours a dayAbility to safely lift, load, and handle cases and palletsClimb ladders and lift 50 lbs. overhead and repeatedlyMay be exposed to various outdoor weather conditions throughout the workdayWe offerPaid Time Off (PTO)Generous store discountsHealth care plans (medical, prescription, dental, vision)401(k), HSA, FSA, Pre-tax commuter benefitsDisability & life insurance coveragePaid parental leavePet insuranceCritical illness and accident insuranceDiscounted home and auto insuranceCollege tuition assistanceCareer development & product trainingConsumer classes& More!Crafted for youWe recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.Worker Type:RegularPay Range:$19.00 - $26.60 Hourly