Store Sales Supervisor / Keyholder

Total-Wine-; West Natick (MA); Vor Ort; USD 30.000 - 43.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health care plans

401(k)

Zusammenfassung

Total Wine & More in West Natick, MA is seeking a Supervisor to support store operations, drive sales, and foster a knowledgeable service culture for adult beverages. You will lead by example, train staff, and ensure compliance with alcohol regulations while maintaining a safe, welcoming environment.

The role requires 1–3 years in retail with supervisory experience, and flexibility to work evenings and weekends. 21+ and strong teamwork are essential to success in this location.

Qualifikationen

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.
• Must be 21 years of age or older.

Aufgaben

• Support management in store operations and help build a sales and service culture.
• Lead by example to deliver best-in-class service and resolve customer issues.
• Supervise team members and support training and development.
• Ensure adherence to laws related to sale of alcohol and maintain a safe, compliant store environment.
• Maintain store safety and cleanliness across the store.
• Perform other duties as assigned.

Kenntnisse

Supervisory experience

Retail sales

Customer service

POS systems

Inventory management

Flexibility schedule

Team player

Communication

Ausbildung

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Jobbeschreibung

About the roleAs a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team.You willServe in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issuesSupervise team members and support their training, including ongoing development to enhance product knowledge and sales skillsEnsure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environmentMaintain store safety and cleanliness standards across the storePerform other duties as assignedYou will come withHigh school diploma or equivalent preferred1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail settingStrong interpersonal skills and a team player mindsetExperience resolving customer issues and coaching peersFamiliarity with the point-of-sale systems and inventory management softwareAbility to work a flexible schedule as business requires, including evenings and weekendsPhysical requirements (with or without accommodations)Must be 21 years of age or olderWalk, bend down repeatedly, and be on feet for 8-10 hours a dayAbility to safely lift, load, and handle cases and palletsClimb ladders and lift 50 lbs. overhead and repeatedlyMay be exposed to various outdoor weather conditions throughout the workdayWe offerPaid Time Off (PTO)Generous store discountsHealth care plans (medical, prescription, dental, vision)401(k), HSA, FSA, Pre-tax commuter benefitsDisability & life insurance coveragePaid parental leavePet insuranceCritical illness and accident insuranceDiscounted home and auto insuranceCollege tuition assistanceCareer development & product trainingConsumer classes& More!Crafted for youWe recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.Worker Type:RegularPay Range:$22.00 - $30.79 Hourly