SUPERVISOR IV - SYSC

The State of New Hampshire; Manchester (NH); On-site; USD 43,000 - 59,000; Full time

Job summary

The State of New Hampshire, Division for Children, Youth & Families at Sununu Youth Services Center is seeking a Supervisor IV (SYSC). This full-time role at 1056 River Road, Manchester, NH requires overseeing residential services and youth programming within a structured facility, ensuring safety, compliance, and treatment plan alignment.

The position emphasizes trauma-aware supervision, staff development, and coordination with multiple stakeholders to maintain high standards of care and

Qualifications

• Bachelor's degree with 3 years of supervisory experience, or an equivalent combination of 7 years education and experience after high school.
• Experience in human services, psychology, education, criminal or juvenile justice, counseling or a related field, plus three years of supervisory experience in any occupational area.
• Valid driver’s license and/or access to transportation for statewide travel.

Responsibilities

• Directly supervises, trains and evaluates the work performance of subordinate staff as assigned by the Supervisor of Residential Services.
• Conducts performance evaluations including career goals and training plans to promote professional development, and recommends personnel actions.
• Ensures staff complete required trainings and any additional trainings as assigned.

Skills

Supervisory experience

Leadership

Communication

Education

Bachelor's degree or equivalent

7 years education/experience post-high school

Job description

State of New Hampshire, Division for Children, Youth & Families - Sununu Youth Services Center

Position: Supervisor IV - SYSC (Full-time)

Location: 1056 River Road, Manchester, NH 03101

Salary: USD 31.33 - 42.60 per hour

Post Date: 10/30/2026 | Close Date: 12/01/2026

SUMMARY

Provides supervision to the Youth Counselor positions and oversees residential services and activities for youth in residence at the Sununu Youth Services Center through RSA 169-B. The residential facility provides rehabilitative treatment services to children throughout a structurally secure facility comprised of residential staff and facility support staff. Unit management includes residential facility management, program supervision and residential operations supervision in order to address youth treatment needs and issues and ensure the state’s duty to protect, care for, and rehabilitate children under state and federal mandates of the Bureau for Juvenile Justice Services. Upholds the vision and mission of the agency through utilizing the Practice Model theories, beliefs and principles in daily practice.

RESPONSIBILITIES

• Directly supervises, trains and evaluates the work performance of subordinate staff as assigned by the Supervisor of Residential Services.
• Conducts performance evaluations to include incorporation of individual career goals and annual training plans to promote professional development, and recommends personnel actions for subordinate employees, including step increases, promotions, and disciplinary action.
• Ensures that staff complete all required annual trainings and any additional trainings as assigned.
• Acts with authority of the Facility Administrator, with primary responsibility for management of residential programming/facility oversight and maintaining safety of the facility.
• Ensures all admissions, discharges, visits, appointments, and meetings with professionals at the facility are facilitated in accordance with policy and practice.
• Assures facility communications logs are accurate and up to date; elevates any issues to Administrators as needed.
• Understands the relationship between trauma and behavior and serves as a role‑model to subordinate staff to assure interactions and interventions with youth are supported by the youth’s treatment plan.
• Maintains knowledge of youth treatment plan goals and implements and oversees strategies for behavior management which are consistent with treatment recommendations.
• Maintains Controlled Force certification, supervises physical interventions to assure safety of residents and staff and compliance with policy for Restrictive Intervention; reports all incidents to on‑call administrator.
• Performs constant surveillance during resident transitions, while on units, during activities, meals, and school hours to ensure a safe and secure environment free from assaults, escapes, attempted suicides and other potentially dangerous or fatal situations.
• Communicates Division policies and procedures using a variety of formats (shift roll‑call, telephone conversations, emails etc.) with staff, direct‑care providers and external stakeholders, and works collaboratively with those and other agencies to foster mutual respect and positive relationships.
• Attends meetings to receive/disseminate information and to participate in program development and ensures compliance to Division policies and procedures; collaborates effectively with administrators, clinical, medical, education, maintenance and facilities.
• Monitors staff schedules and approves leave based on appropriate staffing levels.
• Performs duties associated with human resources conducted at the agency level, which may include recruitment, interviewing, hiring, disciplinary actions, and injury reporting.
• Acts as part of quality assurance with Courtstream incident tracking, including camera review and accuracy of all documentation of incidents (and 126-U reports).

MINIMUM QUALIFICATIONS

• Bachelor's degree and 3 years of experience OR equivalent combination of 7 years of education and experience after completion of high school.
• Education and experience must be in human services, psychology, education, criminal or juvenile justice, counseling or a related field, plus three years of supervisory experience in any occupational area.
• Valid driver’s license and/or access to transportation for statewide travel.

PREFERRED QUALIFICATIONS

• Thorough knowledge of the principles and practices of public administration.
• Thorough knowledge of the principles and practices of supervision.
• Knowledge of federal and state accounting and administrative procedures.
• Extensive knowledge of the rules and regulations governing specific program(s) supervised.
• Ability to plan and coordinate the development of plans, policies and procedures.
• Ability to interpret and explain pertinent provisions of laws, rules and regulations.
• Ability to ascertain facts and obtain information by personal contact and observation in monitoring programs.
• Ability to express ideas clearly and concisely both orally and in writing.
• Ability to establish and maintain effective working relationships with governmental officials, subordinate employees, and the general public.
• Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

AFTER-HIRE REQUIREMENTS

None

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: No

Broad Group Level Advancement Available: No

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

TOTAL COMPENSATION INFORMATION

• HMO or POS Medical and Prescription Drug Benefits: The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state-paid life insurance plus additional low-cost group life insurance
• Incentive-based Wellness Program (ability to earn up to $500)
• Value of State's share of Employee's Retirement: 12.87% of pay
• Other Benefits: See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx
• Total Compensation Statement Worksheet: https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

EOE

TDD Access: Relay NH 1-800-735-2964