Supervisor, IT Service Delivery

Integer Holdings Corporation; Town of Alden (NY); On-site; USD 86,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Adoption benefits

Parental leave

401(k) matching

Holidays

Paid time off

Job summary

Integer Holdings Corporation is seeking an IT Service Delivery Supervisor to lead desktop support at assigned locations, coordinating with Architecture and Engineering, vendors, and the Technology Services team to ensure continuous, high-quality service across sites.

This role emphasizes leadership, cross-site collaboration, and delivering efficient IT solutions aligned with business needs and regulatory requirements.

Qualifications

• Bachelor’s degree in Information Technology or related discipline, or equivalent work experience.
• 7+ years of IT desktop support experience in a manufacturing environment across multiple sites.

Responsibilities

• Lead the IT Client site support team to meet site requirements and goals.
• Coordinate IT solutions with Architecture and Engineering and with vendors.
• Manage site PC stock levels and provisioning of local assets.
• Drive the annual PC refresh program for assigned sites.
• Participate in IT’s ARB and ensure documentation for systems.

Skills

Windows desktop

Windows server

LAN/WAN

Leadership

Customer service

Education

Bachelor's degree in Information Technology

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success together Inclusion We always interact with others respectfully Candor We are open and honest with one another Integrity We do the right things and do things right

The primary purpose of this position is to act as a technical hands‑on leader for delivering IT/desktop support at assigned Integer locations, by driving operational excellence and efficiencies. Responsible for delivering client services support by managing, coaching, evaluating and developing the site support technicians. The role is also responsible to act as a consultant and coordinate technical solutions for the business and be a point of contact for new requests and other IT project needs. The position will work closely with Architecture and Engineering team members, as well as with external vendors and service providers, to ensure integration and consistency across areas of functional responsibility. This position will coordinate specific areas of technical and project responsibility and will interface with other members of Integer’s Technology Services team to ensure continuity of service that meets ongoing business needs

Accountabilities & Responsibilities:

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Provides leadership for the respective IT Client site support team to meet site requirements, organizational goals and customer expectations.
• Works closely with all roles within Technology Services to determine business technology, productivity, and process needs.
• Assists in the development and implementation of Technology Services objectives.
• Will act as a business liaison and IT coordinator for site technology projects and implementations.
• The position will manage the technical aspects of projects and changes depending on subject and need.
• Will act on information requests and coordination of IT responses related to site Quality or customer audits.
• The position will be a focal point for new site technology requirements and will either research and act directly on them or coordinate with other IT team members as needed.
• Performs analysis and feedback related to IT projects impacting the sites. Will assist with resource and cost estimates.
• Manages subordinates in a manner that fosters a self-directed and collaborative team approach.
• Provides strong leadership and mentoring of client services staff in a manner that fosters continuous improvement while providing direction for day‑to‑day operations.
• Evaluates site needs and impacts for any proposed changes and raises risk awareness for proposed IT changes to ensure a positive overall user experience.
• Responsible for managing site PC related stock levels and coordinating provisioning of local PC related assets.
• Drives and coordinates the annual PC refresh process for assigned sites.
• Keeps up to date with advances in desktop and related IT technology to meet the businesses' strategic goals.
• Assists in the development of technology roadmaps and lifecycles, partnering with site business, vendors and suppliers.
• Ensure comprehensive documentation exists for all implemented systems within assigned area of responsibility.
• Serves as a member of the incident, problem and change management team.
• Participate in IT’s Architecture Review Board (ARB).
• Performs other duties as required.

Education & Experience:

• Minimum Education: Bachelor’s degree in Information Technology or related discipline, or with equivalent work experience.
• Minimum Experience: 7+ years of related experience providing IT desktop support for a manufacturing environment in a multi‑site Microsoft Windows environment.

Knowledge & Skills:

• Well-developed written and verbal communication skills.
• Strong attention to detail and logical approach to work.
• Strong customer service and collaboration skills.
• An active interest in learning and maintaining technical skills and knowledge.
• The ability to investigate, identify and solve problems quickly and efficiently.

Specialized Knowledge:

• Strong leadership ability and ability to work successfully with many high priority demands.
• Solid understanding of Windows desktop, server and LAN/WAN networking technologies.
• Deep experience with the IT needs of site manufacturing environments.

IT Service Delivery Supervisor Salary:

IT Service Delivery Supervisor Salary: $86,250- $126,500

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash‑based incentive program supporting our pay‑for‑performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee‑paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

U.S. Applicants: Equal Opportunity Employer.

In addition, veterans and individuals with disabilities are encouraged to apply.

Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets. As a strategic partner of choice to medical device companies and OEMs, Integer is committed to enhancing the lives of patients worldwide by providing innovative, high‑quality products and solutions. The company's brands include Greatbatch Medical® and Lake Region Medical®.

Integer Holdings Corporation (“Integer”) is an equal opportunity employer. We do not discriminate based on race, color, sex, religion, national origin, and on any other protected characteristics. We celebrate our many differences and remain committed to providing an inclusive workplace free from harassment and discrimination. Integer does not discriminate against any applicants or employees because he or she is a disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active‑duty wartime veteran, campaign badge veteran, referred to collectively as “Protected Veterans.” It is also the policy of Integer to employ and to advance in employment, all people regardless of their status as individuals with disabilities. All employment decisions are based only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Additionally, Integer provides reasonable accommodations to qualified job applicants and associates who need them for medical or religious reasons.