IT Service Delivery Analyst

Integer Holdings Corporation; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Disability Insurance

Life Insurance

Adoption Benefits

Parental Leave

Supplemental Life Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Accident Insurance

401(k) with company match

Holidays and PTO

Job summary

Integer Holdings Corporation is seeking a IT/Project Specialist to establish processes and deliver complex IT and business projects. You will take direction from management and collaborate with senior staff to gather requirements and ensure successful service delivery for internal and external customers.

Minimum BS degree and 0–2 years’ experience required; strong communication and organizational skills are essential, with up to 10% travel.

Qualifications

• BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
• 0-2 years’ experience.
• Ability to communicate and present effectively.
• May travel up to 10% of the time.

Responsibilities

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including FDA regulations and company policies.
• Vendor account management.
• Procurement responsibilities.
• Cultivates internal networks to facilitate completion of tasks.
• Develops a basic understanding of supported functional areas.
• Estimates work and gathers requirements for a wide range of projects.
• Drives deliverables for assigned projects including expansions and acquisitions.
• Develops and manages schedules for deployments, upgrades, renewals, licensing, etc.
• Supports upgrades to technology and verifies compatibility of existing applications.
• Troubleshoots routine issues and resolves incidents in a timely manner.
• Communicates clearly and works with functional team members.
• Provides feedback on approaches and decisions.
• Develops and maintains a productive working relationship with project sponsors, customers, and key systems users.
• Performs other duties as required.

Skills

Teamwork

Communication

Organization

Budget management

Travel readiness

Education

BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success together Inclusion We always interact with others respectfully Candor We are open and honest with one another Integrity We do the right things and do things right

Job Description Summary

The primary purpose of this position is to establish process and procedures for consistency along with ensuring successful delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing complex projects driven by both IT and the business. Ensures Integer internal and external customer expectations are met or exceeded.

Accountabilities & Responsibilities

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Vendor account management
• Procurement responsibilities
• Cultivates internal networks to facilitate completion of tasks
• Develops a basic understanding of supported functional areas
• Estimates work and gathers requirements for a wide range of projects
• Drives deliverables for assigned projects including but not limited to expansions and acquisitions
• Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
• Supports upgrades to technology and verifies compatibility of existing applications
• Troubleshoots routine issues and resolves incidents in a timely manner
• Communicates clearly and works with functional team members
• Provides feedback on approaches and decisions
• Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
• Performs other duties as required.

Education & Experience

• Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
• Minimum Experience: 0-2 years’ experience.

Knowledge & Skills

• Special Skills: Demonstrated ability to work in and foster a team based environment Ability to communicate and present effectively Good organizational skills Managing to a budget
• Other: May travel up to 10% of the time

Benefits & Total Rewards Program

• We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.
• Parental leave is available after one year.
• Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance.
• Employees are immediately eligible to participate in the 401(k) plan with company matching contributions.
• We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

U.S. Applicants: Equal Opportunity Employer.

In addition, veterans and individuals with disabilities are encouraged to apply.

Integer Holdings Corporation (“Integer”) is an equal opportunity employer.

We do not discriminate based on race, color, sex, religion, national origin, and on any other protected characteristics.

We celebrate our many differences and remain committed to providing an inclusive workplace free from harassment and discrimination.

Integer does not discriminate against any applicants or employees because he or she is a disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime veteran, campaign badge veteran, referred to collectively as "Protected Veterans".

It is also the policy of Integer to employ and to advance in employment, all people regardless of their status as individuals with disabilities.

All employment decisions are based only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment.

Additionally, Integer provides reasonable accommodations to qualified job applicants and associates who need them for medical or religious reasons.

For remote eligible job postings, all work should be performed entirely outside of Alaska, California, Hawaii, Maine, Montana, and Washington.

If you are interested in applying for an employment opportunity with Integer and believe you will need an accommodation for the application or job interview processes, please contact us at [phone] or via [e-mail] so that we may discuss appropriate adjustments to our processes to enable you to be considered for a job opening.

This phone number and email address is strictly for the purpose of making a request for an accommodation.

Status updates on your application cannot be provided to you through this phone extension or email.

For status updates, please log in to https://integer.wd1.myworkdayjobs.com/en-US/External/login

To review the Integer Applicant Global Privacy Statement, please click link below for your preferred language: English| Spanish| Malay| Chinese

Thank you for your interest in working on our team!!

Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets. As a strategic partner of choice to medical device companies and OEMs, Integer is committed to enhancing the lives of patients worldwide by providing innovative, high-quality products and solutions. The company's brands include Greatbatch Medical® and Lake Region Medical®. Additional information is available at www.integer.net.