Supervisor IT Customer Information System North Carolina

Oil Authority; Gastonia, Northern (NC, KY); Hybrid; USD 115,000 - 160,000; Full time

Benefits offered by this job

Flexible benefits

Maternity and parental leave

Retirement savings plan with company股票

Paid time off/vacation/sick

Employee Assistance Program

Wellness Program

FlexWork hybrid option

Job summary

Enbridge seeks an experienced Supervisor IT Customer Information System to lead a multidisciplinary team supporting a large enterprise portfolio of applications across CIS, Finance, and Supply Chain. The role focuses on cloud integration, automation, and robust ITIL practices to deliver reliable services and continuous improvement.

Applicants should have a university degree in a related field and 7+ years in large-scale enterprise environments, with strong leadership and vendor-management

Qualifications

• University degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and experience.
• 7+ years experience of supporting large-scale enterprise application environments, including cloud-based technologies.
• Strong knowledge of enterprise business processes and systems, including Customer Information Systems, Finance, Supply Chain, Asset Management, or Work Management domains.
• Experience integrating on-premise and cloud-based applications using modern cloud integration tools and technologies.
• Advanced understanding of ITIL processes, with a strong focus on incident, change, release, and testing management practices.
• Proven leadership, coaching, and stakeholder management skills, with the ability to effectively manage competing priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities, combined with a commitment to innovation, continuous learning, and delivering exceptional customer service.

Responsibilities

• Lead and direct a multidisciplinary team responsible for the operational support and delivery oversight of a large enterprise systems portfolio.
• Provide technical and functional leadership for Customer Information Systems, cloud platforms, integrations, reporting technologies, and related applications.
• Drive continuous improvement initiatives by analyzing application landscapes, identifying opportunities for optimization, automation, and operational excellence.
• Manage vendor and service provider relationships to ensure successful delivery of services, support, and technology solutions.
• Oversee the planning, execution, and support of complex system changes while ensuring compliance with governance, release management, and testing processes.
• Lead the development and execution of business continuity, disaster recovery, monitoring, and support practices for enterprise applications.
• Coach, mentor, and develop team members while fostering a high-performing, collaborative, and customer-focused work environment.

Skills

Leadership

Cloud platforms

ITIL processes

Incident & change management

Stakeholder management

Vendor management

Business continuity planning

Team coaching

Education

University degree in Computer Science, Engineering, Information Technology, or related field

Job description

Posting End Date: September 27, 2026

Employee Type: Regular-Full time

Union/Non: This is a non-union position

At Enbridge, we are committed to delivering safe, reliable energy while driving operational excellence, innovation, and sustainable growth across our business. As the Supervisor IT Customer Information System NC, you will provide leadership and oversight for a complex Customer Information Systems technology portfolio that supports critical business operations. This role requires deep technical expertise across enterprise applications, cloud platforms, integrations, reporting technologies, and operational support processes. You will lead a multidisciplinary team focused on ensuring system stability, performance, security, and continuous improvement while partnering with stakeholders across the organization. Join us and help shape the future of technology operations at Enbridge. #joinourteamcorp

This role is known internally as Supervisor TIS Customer Information System.

What You Will Do:

• Lead and direct a multidisciplinary team responsible for the operational support and delivery oversight of a large enterprise systems portfolio.

• Provide technical and functional leadership for Customer Information Systems, cloud platforms, integrations, reporting technologies, and related applications.

• Drive continuous improvement initiatives by analyzing application landscapes, identifying opportunities for optimization, automation, and operational excellence.

• Manage vendor and service provider relationships to ensure successful delivery of services, support, and technology solutions.

• Oversee the planning, execution, and support of complex system changes while ensuring compliance with governance, release management, and testing processes.

• Lead the development and execution of business continuity, disaster recovery, monitoring, and support practices for enterprise applications.

• Coach, mentor, and develop team members while fostering a high-performing, collaborative, and customer-focused work environment.

Who You Are:

• University degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and experience.

• 7+ years experience of supporting large-scale enterprise application environments, including cloud-based technologies.

• Strong knowledge of enterprise business processes and systems, including Customer Information Systems, Finance, Supply Chain, Asset Management, or Work Management domains.

• Experience integrating on-premise and cloud-based applications using modern cloud integration tools and technologies.

• Advanced understanding of ITIL processes, with a strong focus on incident, change, release, and testing management practices.

• Proven leadership, coaching, and stakeholder management skills, with the ability to effectively manage competing priorities in a fast-paced environment.

• Strong analytical and problem-solving abilities, combined with a commitment to innovation, continuous learning, and delivering exceptional customer service.

Preferred:

• Demonstrated experience leading and managing technical operations or application support teams within a large enterprise environment.

Working Conditions:

• Standard office environment.

• Occasional work outside normal business hours may be required to support critical business needs, project deadlines, or production activities.

• Frequent travel to other Enbridge locations for meetings.

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Note:

• This role is not eligible for employment-based sponsorship. Applicants must already have legal authorization to work in the country of the job location and should not require sponsorship from Enbridge now or in the future.

• This position is not eligible for relocation assistance.

Salary Ranges from $114,800 to $160,000 USD for US locations based upon candidate’s experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.

• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.

• Valuable retirement savings plans, including a savings plan with company stock as an investment option.

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

• An Employee and Family Assistance Program.

• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com