Supervisor IT Customer Information System North Carolina

Enbridge Inc.; Gastonia (NC); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Flexible benefits program

Parental leave benefits

Retirement savings with company stock

Paid time off and holidays

Employee Assistance Program

Wellness Program

Job summary

Enbridge Inc. seeks a Supervisor IT Customer Information System NC to lead a multidisciplinary team managing a large portfolio of enterprise applications, with emphasis on Customer Information Systems, cloud platforms, and integrations.

The role focuses on stability, security, and continuous improvement across technology operations. You will guide technical and functional leadership, drive optimization, and manage vendor relationships while ensuring governance and testing processes are followed.

Qualifications

• 7+ years of experience supporting large-scale enterprise application environments, including cloud-based technologies.
• Strong knowledge of enterprise processes across Customer Information Systems, Finance, and Supply Chain.
• Proven leadership, coaching, and stakeholder management skills in fast-paced environments.
• Experience integrating on-premise and cloud-based applications using modern cloud integration tools.

Responsibilities

• Lead and direct a multidisciplinary team responsible for operational support and delivery oversight of a large enterprise systems portfolio.
• Provide technical and functional leadership for Customer Information Systems, cloud platforms, integrations, and reporting technologies.
• Drive continuous improvement by analyzing landscapes and optimizing operations.
• Manage vendor and service provider relationships to ensure successful delivery.
• Oversee complex system change planning, governance, release management, and testing.
• Lead business continuity, disaster recovery, monitoring, and support practices for enterprise apps.
• Coach and develop team members, fostering a high-performing, customer-focused environment.

Skills

Leadership

ITIL knowledge

Cloud platforms

Enterprise applications

Stakeholder management

Team coaching

Education

Bachelor's degree in Computer Science or related field

Tools

Cloud platforms

Integrations

Reporting tools

IT governance tooling

Job description

Posting Information

Posting End Date: September 27, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position.

At Enbridge, we are committed to delivering safe, reliable energy while driving operational excellence, innovation, and sustainable growth across our business.

Role Overview

As the Supervisor IT Customer Information System NC, you will provide leadership and oversight for a complex Customer Information Systems technology portfolio that supports critical business operations. This role requires deep technical expertise across enterprise applications, cloud platforms, integrations, reporting technologies, and operational support processes.

You will lead a multidisciplinary team focused on ensuring system stability, performance, security, and continuous improvement while partnering with stakeholders across the organization. Join us and help shape the future of technology operations at Enbridge.

What You Will Do:

• Lead and direct a multidisciplinary team responsible for the operational support and delivery oversight of a large enterprise systems portfolio.
• Provide technical and functional leadership for Customer Information Systems, cloud platforms, integrations, reporting technologies, and related applications.
• Drive continuous improvement initiatives by analyzing application landscapes, identifying opportunities for optimization, automation, and operational excellence.
• Manage vendor and service provider relationships to ensure successful delivery of services, support, and technology solutions.
• Oversee the planning, execution, and support of complex system changes while ensuring compliance with governance, release management, and testing processes.
• Lead the development and execution of business continuity, disaster recovery, monitoring, and support practices for enterprise applications.
• Coach, mentor, and develop team members while fostering a high-performing, collaborative, and customer-focused work environment.

Who You Are:

• University degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and experience.
• 7+ years experience of supporting large-scale enterprise application environments, including cloud-based technologies.
• Strong knowledge of enterprise business processes and systems, including Customer Information Systems, Finance, Supply Chain, Asset Management, or Work Management domains.
• Experience integrating on-premise and cloud-based applications using modern cloud integration tools and technologies.
• Advanced understanding of ITIL processes, with a strong focus on incident, change, release, and testing management practices.
• Proven leadership, coaching, and stakeholder management skills, with the ability to effectively manage competing priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities, combined with a commitment to innovation, continuous learning, and delivering exceptional customer service.

Preferred:

• Demonstrated experience leading and managing technical operations or application support teams within a large enterprise environment.

Working Conditions:

Standard office environment. Occasional work outside normal business hours may be required to support critical business needs, project deadlines, or production activities. Frequent travel to other Enbridge locations for meetings.

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Note:

This role is not eligible for employment-based sponsorship. Applicants must already have legal authorization to work in the country of the job location and should not require sponsorship from Enbridge now or in the future. This position is not eligible for relocation assistance.

Salary Ranges

Salary Ranges from $114,800 to $160,000 USD for US locations based upon candidate’s experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Inclusion and Equal Opportunity

At Enbridge, we are dedicated to our core value of Inclusion.

We are proud to be an Equal Opportunity Employer.

We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.

Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Learn More

To learn more about us, visit www.enbridge.com

Learn more: https://www.enbridge.com/about-us