Supervisor, IRIS Consulting Services (Milwaukee County, WI)

Molina Healthcare; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Molina Healthcare in Milwaukee seeks a seasoned leader to supervise a regionally-based team of IRIS consultants, ensuring high-quality, person-centered supports for participants and contributing to strategic goals. The role emphasizes data-driven oversight, compliance, and cross-functional collaboration.

The ideal candidate has extensive health care experience, strong leadership and analytics skills, and a commitment to program integrity and cost-effective care.

Qualifications

• At least 5 years health care, preferably in care coordination, and 2 years serving IRIS target groups.
• Bachelor's degree in social work, psychology, human services, counseling, nursing, special education or related field, or 5 years related experience.
• Valid driver's license, reliable transportation, and auto insurance for job travel requirements.

Responsibilities

• Lead and supervise regionally-based IRIS consultants to drive optimal outcomes.
• Demonstrate self-direction and person-centered practices.
• Use data and reports to manage IRIS services and identify proactive solutions.
• Review and authorize participant plans, budget amendments, and one-time expenses.
• Communicate DHS directives and program changes to consultants and participants.
• Maintain HIPAA confidentiality and handle sensitive information securely.
• Manage change and interpret policy or staff changes within the team.
• Collaborate with staff and stakeholders to meet service-excellence standards.
• Engage in outreach and networking with external stakeholders.
• Attend monthly leadership meetings and annual home visits with consultants.

Skills

Leadership

Data analytics

Communication

HIPAA compliance

Change management

Team development

Time management

Problem solving

MS Office

Stakeholder engagement

Education

Bachelor's degree in social work, psychology, human services, counseling, nursing, or related field

5+ years relevant experience in lieu of degree

Tools

Microsoft Office

Job description

JOB DESCRIPTION Job Summary

Leads and supervises a regionally-based team of The Management Group's (TMG) IRIS consultants - ensuring provision of high-quality, person-centered supports to IRIS participants, and achievement of TMG's organizational goals. Contributes to overarching strategy to provide quality and cost-effective care.

Essential Job Duties

• Provides leadership, training and supervision to reporting team of IRIS consultants - establishing relationships and rapport to drive optimal outcomes.


• Demonstrates concept of self-direction and person-centered practices.


• Reviews and utilizes data and reports to manage IRIS consultation services requirements, and identifies proactive solutions for the team.


• Conduct reviews for pre-determined number of IRIS consultant records each month and documents results - emphasizing timelines, documentation standards, and plan accuracy.


• Reviews and authorizes participant plans, budget amendments, one-time expense requests, and liaises for vendors as needed.


• Communicates clearly and effectively with IRIS consultants and/or participants in the IRIS program about topics including: directives from the Department of Health Services (DHS) regarding programmatic changes, participant budget reductions and terminations.


• Assists IRIS consultants with difficult situations and messaging, (i.e. fraud and conflict of interest), and maintains strictest confidentiality regarding all employee and participant related information including Health Insurance Portability and Accountability Act (HIPAA) and other personal or organizational information.


• Acts as a change management conduit and communicates, assesses or interprets program, policy or protocol changes, staff changes and conflict of interest situations.


• Works collaboratively with other staff, participants and stakeholders to ensure that service excellence standards are being met.


• Responsible for outreach and networking opportunities with external stakeholders.


• Meets regularly with area leaders and staff to discuss important participants issues or topics as needed, holds monthly team meetings, attends quarterly leadership development, and attends home visits with each IRIS consultant annually.


• Local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 5 years health care, preferably in care coordination, and at least 2 years of experience serving the target groups of the IRIS program (adults with physical/intellectual disabilities or older adults), or equivalent combination of relevant education and experience.


• A bachelor's degree in social work, psychology, human services, counseling, nursing, special education or a closely related field, and one year of direct experience related to the delivery of social services to the target groups required. May consider at least 5 years of experience related to delivery of social services to the target groups IRIS serves in lieu of degree.


• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.


• Demonstrated competencies in the following: professionalism, leadership, performance management, team development, and data analytics.


• Knowledge of long-term care programs, and familiarity with principles of self-determination.


• Demonstrated knowledge of community resources.


• Proactive and detail-oriented.


• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.


• Responsive in all forms of communication, and ability to remain calm in high-pressure situations.


• Ability to develop and maintain professional relationships and collaborate in a highly matrixed organization.


• Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.


• Excellent problem-solving and critical-thinking skills


• Communication outreach and partnership development experience.


• Experience working with elderly and people with physical disabilities and developmental disabilities.


• Ability to take ownership of an assigned area and corresponding programs, and lead with success.


• Excellent verbal and written communication skills.


• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Supervisory/leadership experience.

Molina Healthcare offers a competitive benefits and compensation package.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V