Supervisor, Integrated Care Management

Sentara Health; Richmond (VA); On-site; USD 87,000 - 146,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Tuition Assistance

Student Debt Pay Down

Life Insurance

Job summary

Sentara Health in Norfolk, VA is seeking a Supervisor, Integrated Care Management to lead the Integrated Care Management team, coordinate daily operations, and drive quality and member outcomes.

This remote role supports Virginia members, with opportunities to mentor staff, oversee case management activities, and partner with organizational leaders to implement comprehensive care coordination initiatives.

Qualifications

• Bachelor's Degree in Nursing (BSN) required.
• Master's Degree in Nursing, Social Work, Healthcare Administration, Public Health, or related field preferred.
• Active Registered Nurse (RN) license preferred.
• Certification (CCM/ACM/CCTM or RN-BC) within 1 year of eligibility preferred.
• Licensed Mental Health Professional (LMHP) certification preferred.

Responsibilities

• Supervise and coordinate daily operations of the Integrated Care Management team.
• Provide leadership, coaching, and professional development to direct reports.
• Monitor quality, productivity, and member outcomes per requirements.
• Support staff competency assessments and ongoing education.
• Collaborate with interdisciplinary teams to ensure effective care coordination.
• Participate in case management activities and support telephonic assessments.
• Foster a culture of excellence, accountability, and member-centered care.

Skills

Leadership

Coaching

Care coordination

Team collaboration

Telephonic assessments

Regulatory compliance

Education

BSN

MSN/Related field

Tools

EHR systems

Job description

Overview

Sentara Health is seeking a

City/State

Norfolk, VA

Work Shift

First (Days)

Overview

Sentara Health is seeking a Supervisor, Integrated Care Management to provide leadership and operational oversight for a team of Integrated Care Managers supporting complex member populations. This role is responsible for supervising daily department operations, coordinating work activities, ensuring quality and service excellence, and supporting team performance through coaching, development, and competency assessment. The Supervisor serves as a first-line leader and works closely with care management staff to promote effective care coordination, member engagement, and achievement of clinical and operational goals. This position provides mentorship, education, and performance support to the team while partnering with organizational leaders to drive continuous improvement initiatives. The role also participates in case management activities as needed and supports telephonic assessments and interventions for Medicare and other complex populations. This is a remote position supporting members throughout Virginia.

Key Responsibilities

• Supervise and coordinate the daily operations of the Integrated Care Management team
• Provide leadership, coaching, performance management, and professional development to direct reports
• Monitor quality, productivity, member outcomes, and compliance with organizational and regulatory requirements
• Support staff competency assessments, training initiatives, and ongoing educational activities
• Collaborate with interdisciplinary teams to ensure effective care coordination and resource utilization
• Participate in case management activities and provide direct support during periods of high volume or operational need
• Foster a culture of excellence, accountability, and member-centered care

Education

• Bachelor's Degree in Nursing (BSN) required
• Master's Degree in Nursing, Social Work, Healthcare Administration, Public Health, or a related field preferred

Certification/Licensure

• Active Registered Nurse (RN) license preferred
• Certified Case Manager (CCM), preferred
• For Integrated Care Management departments, specialty certification (ACM, CCM, CCTM, or RN-BC) required within one year of eligibility
• Licensed Mental Health Professional (LMHP) certification preferred

Experience

• Minimum of three (3) years of case management experience required
• Previous supervisory, team lead, or leadership experience strongly preferred
• Experience managing complex populations, including Medicare members, preferred
• Experience conducting telephonic assessments, care planning, and care coordination interventions
• Knowledge of utilization management, population health, care transitions, and integrated care management principles
• Demonstrated ability to coach, mentor, and develop clinical staff while driving quality and performance outcomes
• Experience working within a health plan, managed care, healthcare system, or community-based care management environment preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $87,443.20-$145,745.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources PlanColleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.