Supervisor Inflight Operations

JetBlue; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JetBlue is seeking an Inflight Operations Supervisor to guide and develop relationships with crewmembers, internal teams and business partners. The role focuses on coaching, safety, and operational excellence to ensure outstanding customer interactions and on-time performance.

The supervisor collaborates with managers to execute strategic plans, supports onboarding and development, and drives compliance with appearance, uniform and safety standards across the inflight team.

Qualifications

• Three years of customer service, sales, or airline experience or one year in JetBlue Customer Experience.
• One year of leadership or supervision experience, preferably in the airline industry.
• Proficiency in reading, writing and speaking English.
• Completed JetBlue Inflight Training Program including Initial Training and Annual Continuous Education.

Responsibilities

• Provide Gate/Onboard Support to inflight crewmembers via briefings/debriefings and verify attendance.
• Coach and develop crewmembers, deliver performance feedback and growth opportunities.
• Deliver exceptional service and JetBlue Promises in line with customer expectations.
• Coordinate with Airports, partners and stakeholders to resolve operational issues and ensure collaboration.

Skills

Customer service

Leadership

Communication

Safety compliance

Education

High School Diploma or GED

Job description

Position Summary

The Inflight Operations Supervisor will guide, develop and maintain strategic relationships with JetBlue crewmembers, internal departments, and business partners. The Supervisor serves Inflight crewmembers through timely coaching and mentoring, ultimately contributing to successful development, which will ensure successful customer interactions. Additionally, they will collaborate and partner closely with Manager(s) in the execution of operational strategy while upholding safety standards.

Essential Responsibilities

• Provide Gate/Onboard Support to our Inflight crewmembers by conducting crew briefings, crew debriefing following emergency/abnormal situations and verifies Inflight crewmembers are present at report time
• Supports and coaches Inflight crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
• Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises which are in-line with the high expectations Customers have for JetBlue
• Directs and guides Inflight crewmembers through Operational issues while coordinating efforts with colleagues in Airports, business partners, and all other applicable stakeholders throughout the operation in order to ensure effective day-to-day collaboration and accountability
• Partner with Performance Leaders to develop and implement corrective action plans based on crewmember performance and/or dependability, aligning interventions with department/company standards
• Ensure crewmembers compliance on JetBlue's Appearance and Uniform Standards
• Educates Inflight crewmembers on overall company business strategy and decisions, as well as coaches and supports them in meeting departmental ancillary revenue goals through their execution of onboard product sales, onboard advertising, and promotional initiatives
• Deliver compliance assistance and guidance to ensure Inflight crewmembers' adherence to safety and regulatory requirements
• Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
• Conduct daily absence audits of individual teams, reviewing crewmember call-outs, and ensure a thorough review of team's dependability is complete
• Engage in Leadership Flying during various opportunities such as: assisting the operation during Irregular Operations (IROPs), recognizing crewmembers for outstanding performance and/or dependability, or to build connections with frontline crewmembers
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
• One (1) year of leadership or Supervision experience, preferably in the Airline industry
• Demonstrate proficiency in reading, writing and speaking English
• Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
• At least twenty (20) years old
• Vision corrected to 20/20
• Must have the ability to walk comfortably down the aircraft aisle while facing forward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification
• Able to lift up to fifty (50) pounds from the floor to above the shoulders
• Able to reach six feet three inches (6'3