Coordinator Inflight Crew Base - Boston, MA

VetJobs; Boston (MA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Crewmember stock purchase plan

Disability coverage

Life insurance

Space available travel on JetBlue

Job summary

JetBlue is seeking an Inflight Base Coordinator in Boston, MA to support dependability and performance programs for Crewmembers. You will manage records, track incidents, and coordinate coaching and corrections in collaboration with Inflight leadership.

The role requires an ability to work onsite with occasional travel, strong data integrity, and proficiency in MS Office, with a focus on confidentiality and compliance with Inflight policies.

Qualifications

• High School Diploma or GED required.
• 1 year of administrative or comparable experience.
• Ability to manage multiple cases, priorities, and deadlines in a fast-paced operational environment.
• Strong attention to detail with data accuracy and confidentiality.
• Excellent written and verbal communication with leadership.
• Proficiency with Microsoft Office and quick learner of department systems.
• Authorization to work in the US and ability to travel as needed.

Responsibilities

• Maintains accurate Inflight Crewmember dependability and performance documentation and records.
• Tracks dependability occurrences and incentive program participation.
• Monitors and logs coaching actions and logs with Crewleaders within timelines.
• Prepares Progressive Guidance documentation and routes to Crewleaders.
• Conducts semiannual quality audits of electronic files and docs.
• Partners with Base Coordinators and leadership on process improvements.

Skills

Administrative experience

Multitasking

Microsoft Office

Communication skills

Confidential information handling

Education

High School Diploma or GED

Bachelor's Degree

Tools

SharePoint

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their roles.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Position Summary

The Inflight Base Coordinator plays a critical role in supporting the consistent execution of Inflight dependability and performance programs. The Coordinator partners closely with Inflight Field Operations leadership to maintain accurate Crewmember records, administer performance and dependability processes, monitor program requirements and timelines, and ensure documentation standards are consistently met. Through proactive case management, auditing, reporting, and cross-functional coordination, the Coordinator supports operational accountability, program compliance, and the overall effectiveness of Inflight performance management.

Essential Responsibilities

• Owns the accurate and timely maintenance of Inflight Crewmember dependability and performance documentation and associated electronic records, ensuring data integrity, consistency, and confidentiality.
• Tracks and documents Crewmember dependability occurrences, including applicable incentive programs and attendance recognition.
• Initiates, monitors, and maintains Coaching and Team Leader Notification Log entries; proactively partners with leadership to ensure required actions are completed within established timelines.
• Prepares and initiates Progressive Guidance documentation in accordance with established Inflight policies and processes and routes cases to the appropriate Crewleader for implementation.
• Monitors active performance and dependability cases to identify outstanding actions, documentation gaps, or approaching deadlines and communicates necessary follow-up to appropriate leadership.
• Conducts semiannual quality assurance audits of Crewmember electronic files and performance documentation; identifies discrepancies and coordinates corrective action to maintain documentation standards.
• Serves as a key resource and liaison for Inflight Crewleaders regarding dependability and performance processes, documentation requirements, departmental policies, and established programs.
• Supports consistent application of Inflight performance and dependability processes by identifying trends, recurring documentation issues, and opportunities for process improvement.
• Partners with fellow Base Coordinators to manage workload, prioritize time-sensitive cases, and maintain appropriate operational coverage and continuity.
• Supports Inflight leadership with special projects, data validation, reporting, audits, and other initiatives related to Crewmember performance, dependability, and operational effectiveness.
• Maintains discretion and professionalism when handling confidential, sensitive, and Crewmember-related information.
• Participates in Leadership Flying, as required.
• Other duties as assigned.

Auto req ID

483956BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of administrative or comparable experience.
• Demonstrated ability to manage multiple cases, priorities, and deadlines in a fast-paced operational environment.
• Strong attention to detail with demonstrated ability to maintain accurate records and identify discrepancies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to effectively partner with multiple levels of leadership.
• Demonstrated ability to exercise sound judgment and appropriately manage sensitive and confidential information.
• Proficiency with Microsoft Office applications and ability to quickly learn department-specific systems and technology.
• Ability to work independently while effectively collaborating within a geographically dispersed team.
• Must qualify and maintain currency as an Inflight Crewmember.
• Available for overnight travel (10%).
• Must be able to pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience And Qualifications

• Bachelor's Degree.
• Two (2) years of administrative or comparable experience
• Inflight Crew qualified
• Experience supporting employee performance, attendance, dependability, or compliance processes.
• SharePoint experience.
• Experience with data reporting, audits, or quality assurance processes.

Crewmember Expectations

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards.
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment.

Work Environment

• Generally remote work; some office days and Base visits, as required.
• Core business hours; however, may be required to work evenings and weekends based on operational needs.

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

The base pay range for this position is between $21.63 and $36.06 per hour.

• access to healthcare benefits
• a 401(k) plan and company match
• crewmember stock purchase plan
• short-term and long-term disability coverage
• basic life insurance
• free space available travel on JetBlue
• and more.

City*

Boston

State*

Massachusetts

Job_Category

Operations

Job Code

Aviation Aviation

Affiliate Sponsor

JetBlue