Supervisor in Training

Fuyao Glass Corporation of America; Moraine (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the Consumer Support Services industry is seeking a Supervisor in Training. This role is designed to develop future leaders by equipping candidates with essential skills for managing teams and enhancing customer satisfaction. Through hands-on training, the Supervisor in Training will learn to implement best practices and drive operational excellence, preparing them for a successful supervisory role.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Associate's or Bachelor's degree in Business Administration is a plus.

Responsibilities

• Assist in overseeing daily operations of the customer support team.
• Participate in training sessions for team management.
• Monitor team performance metrics and provide feedback.

Skills

Communication

Interpersonal

Problem-solving

Time management

Leadership

Coaching

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration

Job description

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About the Role: Supervisor in Training

The Supervisor in Training position is designed to develop future leaders within the Consumer Support Services industry. This role focuses on equipping candidates with the necessary skills and knowledge to effectively manage teams and enhance customer satisfaction. The primary end result is to ensure that all team members are performing at their best while delivering exceptional service to clients. Through hands-on training and mentorship, the Supervisor in Training will learn to implement best practices and drive operational excellence. Ultimately, this position aims to prepare individuals for a successful transition into a supervisory role, fostering both personal and professional growth.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or a related field.
• Experience in a supervisory or leadership role, even in a volunteer capacity.

Responsibilities

• Assist in overseeing daily operations of the customer support team to ensure high-quality service delivery.
• Participate in training sessions to learn effective team management and conflict resolution techniques.
• Monitor team performance metrics and provide feedback to team members to enhance productivity.
• Collaborate with senior supervisors to develop strategies for improving customer satisfaction and operational efficiency.
• Engage with customers to understand their needs and ensure that the team is meeting those expectations.

Skills

The required skills for this position include strong communication and interpersonal abilities, essential for interacting with both team members and customers. Problem-solving skills will be utilized daily to address customer inquiries and team challenges effectively. Time management skills are crucial for prioritizing tasks and ensuring that team goals are met within deadlines. Preferred skills such as leadership and coaching will be developed through training, allowing the candidate to guide their team towards success. Overall, a combination of these skills will enable the Supervisor in Training to foster a positive work environment and drive team performance.

Must be 18 years of age or older.

Fuyao Glass America Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Fuyao Glass America, Inc. is a Drug-Free Workplace.