Supervisor II, Warehouse Operations

Chick-fil-A Frisco Lakes & Chick-fil-A Windsong & 380; Lubbock, Northern (TX, KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Chick-fil-A Supply is seeking a Warehouse Supervisor for the Lubbock Distribution Center. You will lead a shift, ensure safe and efficient operations, and drive KPIs in collaboration with site leadership and other functions.

The role requires 5+ years in leadership within distribution or related fields, knowledge of lean practices, and the ability to manage complex warehouse tasks and staffing in a fast-paced environment. This on-site position supports Chick-fil-A restaurant Operators nationwide.

Qualifications

• 5+ years of leadership experience in distribution, manufacturing, transportation, or supply chain.
• Experience with warehousing, operations, and performance metrics.
• Knowledge of safety standards, quality specs, and regulatory requirements.
• Ability to lift up to 60 pounds.
• Flexible schedule including weekends and holidays.

Responsibilities

• Motivate, staff, schedule and support a team handling inbound/outbound, inventory control, and other warehouse tasks.
• Oversee daytime transportation performance and route audits as needed.
• Lead operational improvement and change management projects.
• Drive safety, quality and compliance daily with site leadership.
• Collaborate with cross-functional teams to remove bottlenecks and drive performance.

Skills

Leadership

Operations management

Safety & compliance

Problem solving

Communication

Process improvement

Lean/Six Sigma

Education

High school diploma

Job description

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center
(DC) in Lubbock, Tx . This individual, in collaboration with other leaders, will be responsible for executing safe and
effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations
Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant
Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The
Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain
innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick
fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider
focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures
restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Motivate, staff, schedule and support a dynamic team responsible for all inbound, outbound, inventory control and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Serves as point of contact in the absence of senior leaders in the building
• Leads operational improvement and change management projects for the building, when required
• Drives Safety, Quality and Compliance activities daily as the primary business partner to the SQC site leader
• Supports OPEX performance initiatives in partnership with Senior DC Leaders, COBE and other support groups.
• Actively supports and leads all process adherence activities, SOPA and compliance audits in the DC
• Supports other distribution center s by traveling to other sites to support operational needs, when required
• Closely collaborate with leaders and team members to identify, analyze and resolve operational bottlenecks
• Monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Mentor Supervisor I and Lead Warehouse Team Members
• Collaborate with cross-functional teams regarding overall operations performance, identify and driving areas of improvement
• Collaborate with the warehouse ops manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Embode and live out our Corporate Purpose through our words and actions
• Complete other activities as required

Required Qualifications (Knowledge, Skills, & Abilities)

• High school degree or similar
• 5+ years of leadership experience in distribution, manufacturing, transportation, or another relevant supply chain field.
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situation s to ensure all parties are treated with honor, dignity, and respect
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 7+ years of e xperience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment

Required Years of Experience

5

Travel Requirements

25%

Required Level of Education

High School Diploma

Relocation Assistance Provided

No