Software Engineer III

RELX; Alpharetta (GA); Hybrid; USD 78,800 - 131,300; Full time

Benefits offered by this job

Health Benefits

401(k) with match

Employee Share Purchase Plan

Wellbeing platform and Headspace

Time-off Programs

Job summary

LexisNexis Risk Solutions is seeking a Software Engineer to join the Operations Engineering team, supporting backend systems for an enterprise insurance platform. You triage and debug customer-impacting issues, monitor system health, and build robust tools for operations teams to work at scale.

You will collaborate with Support, Product, and Engineering to understand pain points, participate in on-call rotations, and implement improvements that reduce MTTR and improve reliability across the

Qualifications

• 3+ years of backend development experience with Node.js.
• Experience debugging production systems with logs, metrics, and traces.
• Familiarity with on-call rotations and incident triage.
• Experience with AWS cloud services and databases (relational and NoSQL).
• Ability to develop internal tools, automation scripts, and dashboards.

Responsibilities

• Triage and debug customer-impacting production incidents and drive fixes.
• Lead RCAs and post-incident reviews with timelines and actions.
• Participate in on-call rotations to improve reliability.
• Collaborate with Support, Product, and Engineering to address pain points.
• Build and maintain backend tools, remediation workflows, and dashboards.
• Develop monitoring and alerting systems for operational health.

Skills

Backend development

On-call incident handling

Troubleshooting production issues

Monitoring and observability

Tools

AWS (Lambda, Step Functions, DynamoDB, S3, CloudWatch)

Datadog

Grafana

Databricks

Job description

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we deliver a wide range of solutions that help businesses drive revenue growth, maximize operational efficiency, and improve customer experience. Our offerings address critical challenges across Anti‑Money Laundering / Counter‑Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, Customer Data Management and Life Insurance

Learn more at: https://risk.lexisnexis.com

About The Role

We are looking for a Software Engineer to join our Operations Engineering team, supporting a suite of internal systems critical to the performance and reliability of our enterprise insurance platform. In this role, you’ll triage and debug customer-impacting issues, perform impact analysis, monitor system health, and remediate policy/order-related failures, while also building robust backend tools that help operations teams do the same at scale.

Responsibilities

• Triage and debug customer-impacting production incidents, identify root causes, and drive fixes through to resolution (including follow-ups and prevention).
• Lead/participate in RCAs and post-incident reviews; write clear incident timelines and implement corrective/preventative actions.
• Participate in on-call rotations helping to improve system reliability and operational response.
• Collaborate with cross-functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows.
• Develop and maintain backend tools and services that support operational workflows, including issue triage, order/policy remediation, and improvements that reduce MTTD/MTTR.
• Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and KPIs.

Requirements

• Demonstrated experience debugging production systems: reading logs/metrics/traces, isolating root cause, and implementing durable fixes.
• Experience participating in an on-call rotation and handling incident triage with calm prioritization and clear communication.
• 3+ years of experience in backend software development using Node.js.
• Hands-on experience with AWS cloud services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.)
• Experience working with relational and NoSQL databases.
• Experience building internal tools, automation scripts, and operational dashboards.
• Understanding microservices, APIs, and backend architecture principles to design and develop effective internal tools and operational workflows.
• Familiarity with software development best practices: testing, version control, CI/CD.
• Strong problem-solving skills with a track record of investigating ambiguous production issues and improving reliability.
• Experience working in enterprise software, especially within healthcare, insurance, finance, or regulated industries.
• Experience working with monitoring/observability tools such as CloudWatch, Datadog, or Grafana.
• Experience with big data processing platforms (e.g., Databricks or similar) is a huge plus.
• Hybrid Role, Once a week in office (GA)

Working For You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.