Supervisor - Business Strategy & Execution

United Airlines; Arlington Heights (IL); Hybrid; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Flight privileges

Job summary

United Airlines is seeking a supervisor to lead the Business Office team in Arlington Heights, IL. You will oversee Finance, Resource Planning, and Employee Dependability, guiding cross-functional staff to deliver accurate, compliant operations.

You’ll coach and develop direct reports, implement standardized processes, and partner with stakeholders to meet business needs. This hybrid role requires strong organizational skills and travel readiness.

Qualifications

• High school diploma or equivalent.
• 2+ years of airline operational experience.
• Excellent written and verbal communication and presentation skills to all employee levels.
• Strong skills in MS Office tools - Excel, PowerPoint and Power BI.
• Strong organizational and time management skills.
• Strong data analysis and problem-solving skills.
• Ability to build consensus and relationships across the organization.
• Must be willing and able to travel at least 50%.
• Hybrid-work schedule in Arlington Heights, IL.

Responsibilities

• Leads the Business Office team overseeing Finance & Administration, NOC Facilities, Resource Planning, and Employee Dependability.
• Manage cross-functional employees, ensuring processes are efficient, accurate, and aligned with company standards.
• Coach and develop team members; provide direction and performance oversight.
• Drive continuous improvement through process evaluation and best practices.
• Ensure compliance with company policies and regulations across all business office functions.

Skills

Communication

Data analysis

Time management

Leadership

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Excel

PowerPoint

Power BI

MS Office

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

This role leads the Business Office team, overseeing key operational functions including Finance & Administration, NOC Facilities, Resource Planning, and Employee Dependability. As the direct manager of cross-functional employees within the Business Office, this role is responsible for ensuring that internal processes run efficiently, accurately, and in alignment with company standards. The supervisor acts as both a leader and coach, providing direction, development, and performance oversight to team members. Success in this position requires strong organizational skills, an operational mindset, and a commitment to supporting business needs across multiple departments.
Lead and manage the Business Office team responsible for Finance, Resource Planning, and Employee Dependability functions.

• Oversees integrated business functions including financial operations, labor resource planning and employee dependability, ensuring accuracy, compliance, and operational continuity
• Acts as a central liaison between Business Office operations and cross-functional stakeholders to resolve issues and support business needs
• Drive continuous improvement through process evaluation and implementation of best practices
• Ensure compliance with company policies, procedures, and regulations across all business office functions
• Management of direct reports/dotted line reports, comms, reviews, knowledge skills and abilities sharing/development, coaching, etc.
• Develop, implement, and maintain standardized process to ensure consistency and accuracy

NOTE: This position is located in Arlington Heights, IL and considered a hybrid-work schedule.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• 2+ years of airline operational experience
• Excellent written and verbal communication and presentation skills to all employee levels
• Strong skills in MS Office tools - Excel, Power point and PowerBi
• Strong organizational and time management skills
• Strong data analysis and problem-solving skills
• Ability to build consensus and relationships across the organization
• Provide leadership to the direct reports to ensure accomplishment of goals set by the management team
• Reliable, punctual attendance is a crucial function of the position
• Must be willing and able to travel at least 50%
• Must be willing and work a hybrid-work schedule
• Must be willing and able to work at the Arlington Heights facility in Arlington Heights, IL
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• 2+ years of finance/accounting experience
• 2+ years of resource planning experience
• 2+ years of team leading experience
• Willing and able to work early morning shifts, late night schedules, and weekends

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]