Supervisor-Housekeeping

The Gritti Palace, a Luxury Collection Hotel, Venice; New Orleans (LA); Vor Ort; USD 40.000 - 54.000; Vollzeit

Benefits dieser Stelle

Career progression

Training programs

Room discounts

Canteen service

Uniform provided

Zusammenfassung

The Gritti Palace, a Luxury Collection Hotel in Venice, Italy, is seeking a Housekeeping Supervisor for a permanent, full-time role (40 hours/week). The ideal candidate will lead the housekeeping team, ensure luxury standards, and coordinate with other departments to maintain seamless service.

Responsibilities include inspecting rooms, managing daily activities, and training staff, with a strong focus on confidentiality and guest satisfaction in a world-class setting.

Qualifikationen

• Fluent in Italian and English.
• Experience supervising housekeeping teams.
• Knowledge of luxury hospitality standards and procedures.

Aufgaben

• Inspect guest rooms, public areas, pool, etc. after cleaning to ensure quality.
• Run sold room reports, verify room status, and update departing rooms.
• Assist housekeeping management in daily activities.
• Coordinate housekeeping with Engineering, Front Office, and Laundry.
• Communicate changes in assignments to staff and shift handovers.
• Train, schedule, evaluate, and coach team members.

Kenntnisse

Italian fluency

English fluency

Housekeeping supervision

Opera knowledge

Tools

Opera PMS

Jobbeschreibung

Descrição da Função

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Housekeeping Supervisor.

It is a permanent, full-time role (40-hour working week made of 8 hours per 5 days and 2 days off).

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What We Offer

• Professional career progression at international level in 10.000 Marriott hotels


• Learning and development opportunities online, on the job and in-class


• Discounts on hotel rooms, gift shop items, food and beverage


• Encouraging management & Team-spirited colleagues


• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program


• Canteen service and uniform

What You’ll Do

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.


• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.


• Assist Housekeeping management in managing daily activities.


• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.


• Document and resolve issues with discrepant rooms with the Front Desk.


• Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift.


• Complete required paperwork.


• Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.


• Follow all company and safety and security policies and procedures;


• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.


• Ensure uniform and personal appearance are clean and professional.


• Maintain confidentiality of proprietary information; protect company assets.


• Support all co-workers and treat them with dignity and respect.


• Support team to reach common goals.


• Comply with quality assurance expectations and standards.


• Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Housekeeper Manager.


• Follow Standard Operating Procedures and the brand guidelines

What We’re Looking For

• You must possess the legal right to work in Italy. Valid work permit for full time role (40 hours/week).


• At least intermediate Italian and English


• Previous housekeeping supervisory experience is a big plus


• Understanding of rooms operations and luxury hospitality


• Ideally, technical knowledge of Opera


• Reliability, Motivation, attention to details


• Strong passion for luxury housekeeping standards and procedures

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.