Housekeeping Supervisor

Kessler Collection; South Carolina; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Marriott Employee Discounts Worldwide

Medical, Dental, Vision Insurance

Tuition Reimbursement Program

401(K) with Company Matching

Employee Assistance Program

Job summary

A luxury hotel brand in South Carolina seeks a Housekeeping Supervisor to support daily operations and ensure high-quality service. This role involves overseeing housekeeping staff, conducting inspections, and ensuring that guest expectations are exceeded. A high school diploma and relevant experience in luxury settings are required. Competitive benefits including medical insurance and employee discounts are offered.

Qualifications

• 1+ years of relevant work experience in a similar scope and title required.
• Experience within luxury brand/markets is required.

Responsibilities

• Oversees and manages the performance of housekeepers.
• Coaches and trains housekeepers for guest satisfaction.
• Inspects guestrooms and provides appropriate feedback.
• Inventories supplies and equipment.
• Directs workflow by assigning tasks related to cleaning.

Skills

Strategic business leader

Strong written, verbal, and interpersonal communication skills

Ability to prioritize and organize work assignments

Comprehensive knowledge of a safe work environment

Education

High school diploma or General Education Degree

Job description

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The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Benefits include but are not limited to:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Job Summary

The overall objective and purpose of the Housekeeping Supervisor is to assist the Executive Housekeeper and/or Housekeeping Manager in the daily operations of the Housekeeping department and ensure both quality of product and productivity of labor in this area. The incumbent is responsible for inspiring, coaching, and training staff to exceed our guests’ expectations, providing inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards, and goals established by the company.

Core Responsibilities

• Oversees and manages the performance of housekeepers to ensure efficient and profitable operations.
• Coach and train all housekeepers to ensure superior products for guest satisfaction.
• Inspects guestrooms and provides appropriate feedback to housekeepers.
• Periodically inventories supplies and equipment.
• Directs workflow by assigning tasks related to sorting, washing, folding, and ironing according to company guidelines.
• Inspects and evaluates the physical condition of the establishment.
• Prepare and analyze reports on labor cost and production of operation.
• Participate in the daily line-up and regular training/departmental meetings.
• Maintain supplies and report to Executive Housekeeping Manager items to be ordered for efficient operations on a daily basis.
• Adhere to safety guidelines and assist with corrective actions to continuously improve service results.
• Assist with interviews, schedules, training, coaching, and counseling, resolving problems, providing open communication, and recommending discipline when appropriate.

Knowledge, Skills, And Abilities

• Strategic business leader — Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement — Builds loyalty to the company and can host/facilitate effective meetings, motivate teams to produce results with tight timeframes while managing multiple projects.
• Generates alignment — Ensures proper time and effort is spent to build high-level performance and consistency throughout the collection.
• Leads with courage — Provides a culture of accountability.
• Execution of plans — Utilizes systems, tools, and resources to accomplish results and achieve goals.
• Strong written, verbal, and interpersonal communication skills.
• Ability to prioritize and organize work assignments.
• Ability to balance a variety of tasks while maintaining high quality standards.
• Ability to read and recognize various tools and chemicals used throughout the cleaning process.
• Comprehensive knowledge of a safe work environment.

Supervisory Responsibilities

Supervisory and leadership responsibilities include guiding Grand Performers within the culture and policies established by the Kessler Collection.

• Housekeeping inspectors
• Room Attendants
• House person
• Public Area Attendant
• Night Utility

Minimum Qualifications

• High school diploma or General Education Degree – required
• 1+ years of relevant work experience in a similar scope and title – required
• Experience within luxury brand/markets – required

Work Environment

The work environment described herein is representative of those that an incumbent may experience.

• Must be comfortable working in a shared space with constant noise, without a private office.
• Must cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands, including potential overtime.

Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

• Must be able to move and lift up to 50 lbs; regularly move 10 lbs daily.
• Ability to travel by various modes (foot, car, bus, airplane, etc.) which may require standing for long or short periods.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or other legally protected characteristics.