Reservations Clerk

The Gritti Palace, a Luxury Collection Hotel, Venice; New Orleans (LA); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Career progression

Training opportunities

Room discounts

Engaging colleagues

TakeCare program

Canteen service

Job summary

The Gritti Palace, a Luxury Collection Hotel in Venice is seeking a Reservations Clerk to join the Reservations Department – Sales. You’ll report to the Reservations Manager and support a luxury service culture in a storied Venetian setting.

You will process bookings, handle inquiries, explain policies, and uphold Marriott standards of guest care. Fluency in English and Italian, and prior front office experience are preferred.

Qualifications

• Excellent communication in English and Italian (written and spoken).
• Experience in Reservations/Front Office is a plus.

Responsibilities

• Process reservation requests, changes and cancellations by phone or mail.
• Identify guest needs and determine appropriate room type.
• Verify availability and explain rates, guarantees and cancellation policies.
• Document special requests and respond to inquiries about facilities and services.
• Input data accurately in the reservation system and follow escalation procedures.

Skills

English language

Italian language

Front office experience

Hospitality experience

Micros

Opera

Tools

Micros

Opera

Job description

Organization Description

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Reservations Clerk. The Reservations Clerk will report to the Reservations Manager and he/she will be part of a Reservations Department – Family Function: Sales. This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What We Offer

• Professional career progression at international level in more than 10.000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What You’ll Do

Process all reservation requests, changes, and cancellations received by phone or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

What We’re Looking For

• Excellent communication skills in English and Italian (both writing and speaking)
• Previous Reservations/Front Office experience is a big plus
• Understanding of rooms operations and luxury hospitality
• Ideally, technical knowledge of Micros and Opera
• A warm, people-oriented demeanor and a team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.