Supervisor, Operations

APM Terminals; Fontana (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk Warehousing and Distribution USA LLC seeks an Operations Supervisor to lead a mid- to large-sized transportation terminal. You will guide up to 150 employees across shifts, coordinating inbound, outbound, and P&D functions in an LTL environment to ensure timely, safe, and cost-efficient freight handling.

The role demands strong leadership, hands-on coaching, and a customer-focused mindset, with emphasis on safety, performance metrics, and continuous improvement across operations.

Qualifications

• High school diploma or GED with relevant experience.
• Minimum 5 years supervisory or management experience preferred.
• Knowledge of LTL operations and safety requirements.
• Strong leadership, coaching and performance management abilities.
• Excellent verbal and written communication; customer focus.

Responsibilities

• Lead and direct up to 150 employees across multiple shifts in an LTL terminal.
• Ensure freight moves efficiently and safely while meeting service standards.
• Oversee dock planning, schedules and KPI achievement; manage paperwork and compliance.
• Hire, train, coach and, when needed, terminate staff; enforce safety policies.
• Maintain relationships with internal teams and external customers to drive service.
• Record shipping information, monitor performance, and address operational issues.

Skills

Leadership experience

Customer service orientation

Strong communication skills

People management

Education

High School Diploma or GED

Minimum 5 years supervisory/management experience

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The Operations Supervisor reports directly to station leadership and oversees operations at a mid- to large-sized transportation terminal. This role carries significant operational complexity, with responsibility for leading up to 150 employees while managing inbound, outbound, and pickup and delivery (P&D) functions across multiple shifts within an LTL environment. This position is responsible for ensuring freight moves efficiently and safely while meeting company service and business standards. The Operations Supervisor maintains strong working relationships with both internal teams and external customers, driving service excellence and operational performance. The ideal candidate will demonstrate strong leadership, operational expertise, and a customer-focused mindset. This role offers a rewarding and challenging career path with opportunities for professional growth and advancement.

Lead, guide and direct employees to include setting goals, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules. Involved in hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion. Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations. Responsible for meeting all KPI’s assigned. Ensure timely pickup and delivery of freight and verify freight for all billing. Observe loading of trucks for proper handling and distribution of freight for transport. Enforce all safety measures in regard to balance of freight for safe operation of trucks. Oversee operations to ensure customer satisfaction while minimizing costs. Record all pertinent information on freight transport including time of departure, delivery, etc. Strong work history showing dependability. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to always perform the job due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background.
• Minimum of 5 years supervisory or management experience preferred.
• Knowledge of all aspects of an LTL station preferred.
• Must have good computer skills.
• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.
• Customer Service focus.
• Possess excellent verbal, written and listening communication skills.
• Excellent planning and organization skills.
• Knowledge of hazardous materials preferred.
• Must have a strong work ethic and good problem solving skills.
• Must be able to work any shift including nights and /or weekends and in any weather condition.
• Must be able to lift approximately 50 lbs., or more if required by the essential functions of the job.
• Must be able to comply with all company policies, rules, procedures and Code of Conduct.
• Must be able to interact well with others.
• Must be able to work independently, or in a team setting.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay range: $70,304-$73,500k annually *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#indeed Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.