Supervisor, Gateway Operations DL

DHL Group; New York (NY); On-site; USD 96,000 - 128,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Paid Time Off

Tuition Reimbursement

Employee Discount Program

Training opportunities

Job summary

DHL Group is hiring a Gateway Operations Supervisor in New York to coordinate and oversee the daily movement of parcels by air and ground, including international import/export operations.

You will supervise ramp, warehouse, and back-office teams, ensuring compliance with policies while driving profitability and service quality. The role requires supervisory experience, strong communication, and collaboration with customs and partners.

Qualifications

• Advanced understanding of supervisory principles and cost control
• Ability to manage KPIs and implement process improvements
• Experience with training, budgeting, and staff development

Responsibilities

• Coordinate daily operations of gateway functions to ensure client satisfaction and profitability
• Supervise airport ramp and warehouse operations, including loading/unloading and consolidations
• Monitor back-office staff; track flights and communicate network updates
• Collaborate with US Customs and DHL Imports for shipment processing
• Develop and manage relationships with Business Partners and stakeholders
• Lead special projects and ensure compliance with quality systems
• Oversee hiring, coaching, and performance management of 8–12 staff

Skills

Supervisory experience

Budgeting

Quality and productivity improvements

Staff coaching and development

MS Office (Excel, Outlook)

Education

BS/BA in related field

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today

We have an immediate career opportunity for a qualified Gateway Operations Supervisor. The Gateway Operations Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.

Key Responsibilities:

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manage Key Performance Indicators and cost levels
• Assists in annual budget preparation
• Provides technical product assistance to staff
• Advises staff of changes to company policies and goals
• Supervises a unionized workforce of8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
• Sets objectives and delivers results with a short-term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Assigns and checks work
• Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Skills & Qualifications:

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and2 years' experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
• Candidate must pass pre-employment background, drug, and medical physical screening

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay ($96,300 - 128,400/annually)
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.