Supervisor, Gateway Clearance

DHL Air (UK) Ltd; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical benefits

Tuition Reimbursement

Paid Time Off

Employee discounts

Job summary

DHL Express is seeking a Customs Brokerage Supervisor to verify tariffs, price conversions, weight and volume for shipments to/from foreign destinations. The supervisor reviews invoices, bills of lading, and shipping statements to ensure compliance with applicable regulations.

You will lead a team of about 30, hire, coach, and develop staff while driving efficient clearance operations. The role requires strong supervisory skills, solid understanding of customs processes, and a track record of

Qualifications

• BS/BA and 3-5 years of experience in related field, including supervisory experience.
• Professional certification in some areas is required or preferred.
• Customs Brokerage License preferred.

Responsibilities

• Manages and coordinates customs clearance activities in a gateway environment efficiently and cost‑effectively.
• Ensures compliance with federal and foreign regulations governing shipments and documentation.
• Establishes, monitors, and revises policies and service standards for customs clearance.
• Ensures all policies are consistently administered.
• Meets key performance indicators for the product.
• Supervises a staff of about 30, hiring, coaching and developing them.
• Assigns work, sets completion dates, reviews progress and manages performance.

Skills

Supervisory experience

Budgeting & cost control

Quality & productivity improvements

BS/BA + 3-5 years experience

Customs brokerage license

Professional certification

Education

BS/BA in related field

Job description

Description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified Customs Brokerage Supervisor. The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays.

Key Responsibilities

• Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities
• Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
• Ensures all policies and procedures are consistently administered
• Responsible for meeting key performance indicators targets for a given product
• Supervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills & Qualifications

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Customs Brokerage License Preferred

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.