Supervisor - Gastroenterology - Physician Practice

Hackensack Meridian Health; Edgewater (NJ); On-site; USD 66,000 - 80,000; Full time

Job summary

Hackensack Meridian Health is seeking a Supervisor to coordinate and supervise clerical/clinical teams in a New Jersey practice. The role involves scheduling, registration, billing, collections, patient and team member satisfaction, and vendor coordination to ensure a smooth patient experience.

The position requires a high school diploma or GED and 2–5 years in a medical office. EMR experience is preferred and leadership skills are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• 2-5 years experience in a medical office or health system.
• Experience reconciling account information.
• Moderate understanding of inventory management.
• Computer skills including data entry and spreadsheets.
• Excellent communication skills; leadership abilities and multitasking.

Responsibilities

• Prepares schedule for office for the month; ensures adequate coverage for all practice hours.
• Assists Director with recruitment and supervision of CMAs.
• Assists Director with CMAs performance appraisals.
• Collects, tabulates and analyzes monthly productivity statistics (revenue, patient volumes, expenses).
• Maintains timekeeping and schedules in PeopleSoft/MyWay for all employees.
• Prepares weekend schedule for practice/clinical hours.
• Ensures excellent customer service and patient satisfaction scores.
• Manages work assignments and master schedules.
• Ensures daily money is securely stored per protocol.
• Monitors patient flow and communicates delays to staff and patients.
• Collaborates with Director to cascade goals and objectives.
• Ensures timely and accurate data entry of demographics, charges, and payments.
• Keeps up-to-date with reimbursement procedures and insurance rules.
• Acts as liaison between Director, providers and staff.
• Coordinates clinical and clerical teams to promote teamwork.
• Monitors inventory and vendor purchases within budget.
• Addresses facility issues with director through work order coordination.
• Reviews invoices and ensures timely payments with vendors.
• Follows organizational competencies and standards of behavior.

Skills

Strong communication

Leadership abilities

Multitasking

Flexibility

Inventory management

Data entry

Education

High School Diploma or GED

Tools

PeopleSoft/MyWay

Billing systems

Excel

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Supervisor provides coverage and support, under the direction of the Director and physician(s) of the practice, coordinates and supervises clerical and/or clinical team members when assigned including but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Serves as liaison between the practice and the administration to ensure continuity of care for patients and to provide an optimal patient experience.

Responsibilities

A day in the life of a Supervisor at Hackensack Meridian Health includes:

• Prepares schedule for office for the month; ensures adequate coverage for all practice hours.
• Assists Director with the recruitment, supervision of certified medical assistance (CMAs) regarding adherence to policies and quality of work.
• Assists the Director with performance appraisals of CMAs.
• Collects, tabulates, and analyzes, from all clinicians, monthly statistics of productivity that is inclusive of revenue, patient volumes, and expenses.
• Maintains adequate timekeeping and schedules in PeopleSoft - MyWay for all employees
• Prepares weekend schedule for practice/clinical operational hours.
• Ensures and coaches the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services.
• Develops and enforces team member work assignments and maintains masterwork schedules.
• Ensures that the daily collection of money is stored safely according to practice protocol.
• Monitors the flow of patients within the office and ensures that team members and patients are aware of delays.
• Works with Director in cascading and implementing goals and objectives.
• Ensures that key functions are completed timely and accurately, and priorities are completed daily, including accurate data entry of demographic information, charge and payment posting, and end-of-day procedures.
• Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to team members.
• Serves as a liaison between the Director, the providers, and the team members.
• Coordinates activities between the clinical and clerical teams to promote teamwork, and facilitate intra-office communication and problem-solving.
• Ensures the office has adequate inventory while monitoring purchases to ensure approved vendors are utilized and orders remain within budget parameters.
• Assists Director with addressing facility issues through coordination of property work orders and repairs as needed.
• Follow appropriate protocol for engaging vendors services with regards to establishing proper purchase orders, reviewing monthly invoices and timely payments has been processed
• Adheres to HMH Organizational competencies and standards of behavior.
• Standing, Walking and/or continuously moving around.
• Kneeling stooping, crouching, crawling or working in other unusual physical positions.
• Climbing (including step stools and/or stairs) or balancing
• Stretching and/or reaching to retrieve/replace objects
• Pushing, pulling, lifting, and/or carrying heavy objects (20 lbs. or more) without aid of physical devices.
• Dexterity and eye-hand coordination to perform activities that involve holding, positioning, manipulating, typing (keyboarding or data entry), etc.
• Visual ability to monitor instruments and computers, distinguish characters (letters, numbers, etc.) recognize colors, observe physical characteristics, etc.
• Hearing ability to recognize sounds, sound patterns, and/or other auditory stimuli.
• Physical ability to react/respond quickly in emergencies, including life-threatening situations.
• Other duties and/or projects as assigned.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum 2-5 years experience within a medical office and/or health system.
• Must be experienced in reconciling account information
• Moderate understanding of inventory
• Computer skills including data entry, spreadsheets, etc.
• Excellent communication skills; leadership abilities, positive attitude, ability to multitask, organized and flexibility.

Education, Knowledge, Skills and Abilities Preferred:

• Prefer 2-5 years of billing, coding, and collections experience.
• Supervisory experience preferred.
• EMR experience preferred

Starting Minimum Rate

Minimum rate of $73,153.60 Annually

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.