Supervisor (Full-Time) - Harvard Coop

Barnes & Noble Education, Inc.; Cambridge (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental and Vision Insurance

Life Insurance

Short term and Long Term disability

401k

Paid Time Off

Commuter Benefits

Employee Discount

Job summary

Barnes & Noble College is seeking a dedicated Store Operations Supervisor to support the management team, guide daily store activities, and serve as a problem solver for the department. You will handle cash office duties, coordinate with Home Office, and ensure invoices and shipments support merchandise availability.

The role emphasizes customer service, teamwork, and reliable leadership in a fast-paced retail setting.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Handle cash office duties and assist in store operations.
• Communicate with Home Office and resolve merchandise payable matters.
• Match invoices and ensure the store has products to service our customers.
• Provide daily support, direction, and guidance to customers and team members.
• Act as the Manager‑on‑Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and directing team members to manage multiple projects.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Teamwork

Education

High school diploma/GED

Job description

Overview

Barnes & Noble College is a retail environment like no other – uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food – everything a college student desires, their parents want, and our faculty needs. A Supervisor should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.

Responsibilities

As a Supervisor in Store Operations you will spend the majority of your time handling the cash office, communicating with our Home Office, resolving merchandise payable matters, matching and processing invoices to ensure the store has the products to service our customers. You must be knowledgeable about department and store operations; matching and receiving invoices; and resolving problems.

Expectations

• Examine shipments and compare with records, such as invoices or orders, to verify accuracy.
• Record shipment data, determine space requirements and position of shipments, manage damage, or discrepancies, for reporting, accounting, and record keeping purposes.
• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
• Correspond with established representatives to rectify problems, such as damages, or shortages.
• Pack, seal, label, or affix postage to prepare materials for shipping.
• Use hand tools, power tools, online shipping services, or postage meters.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escape problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager‑on‑Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• May be needed to assist with processing sales transactions involving cash, credit, or financial aid payments.
• Full‑time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Physical Demands

• Frequent movement within the store to access various departments, areas, or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Pay and Benefits

Full‑time Supervisor‑ Store Operations pay range $17.00/hour.

(Only applicable in Massachusetts stores)

• Daily Pay earned wage access is available to all store employees.
• Medical, Dental and Vision Insurance.
• Life Insurance.
• Short term and Long Term disability.
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period).
• Paid Time Off (Vacation, Sick and Flex Days).
• Commuter Benefits.
• Employee Assistance Program.
• Employee Discount.

Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.

COVID‑19 Considerations

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.