*Supervisor (Part-time)

Barnes & Noble College; Asheville (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Daily pay earned wage access

Employee discount

Paid sick time

401(k) eligibility

Commuter benefits

Job summary

Barnes & Noble College in Asheville, NC is seeking a part-time Supervisor to deliver exceptional customer service and oversee team operations. The ideal candidate has at least 2 years of retail experience and is adaptable to varying schedules.

This role includes coaching team members, managing daily operations, and addressing customer inquiries. Benefits include daily pay access, employee discounts, paid sick time, and participation in a 401(k) plan.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age.
• Outstanding customer service skills to match customers to products.

Responsibilities

• Coaching and modeling exceptional customer service.
• Oversight of team members and daily operations.
• Assist with processing sales transactions as needed.

Skills

Customer service skills

Communication skills

Problem-solving skills

Flexibility

Education

High school diploma/GED

Job description

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide, dedicated to delivering essential educational content and merchandise within campus retail environments. Our teams interact directly with students, faculty, administration, alumni, and the general public to provide outstanding customer service for books, merchandise, and academic support products.

Overview

We are seeking a resourceful, driven, adaptable, and customer‑focused team member to work varying or set schedules on a weekly basis year‑round as a part‑time Supervisor. The Supervisor will assist the management team, oversee team members within a specific department, satellite location, or store in the absence of upper management while delivering outstanding customer service to the academic and co‑curricular community.

Responsibilities

As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling wow customer service. You will help train and oversee daily work activity of team members in one or more departments or specified operational functions. You must be knowledgeable about department and store operations, enforce loss prevention procedures, and keep your area of responsibility maintained, merchandised, and operationally sound.

Expectations

• Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager‑on‑Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part‑time positions require availability to work on a weekly basis year‑round. Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including dusting, mopping, window cleaning, vacuuming, and trash removal.

Physical Demands

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Benefits available include

• Daily pay earned wage access available to all store employees.
• Employee discount.
• Paid sick time (accrued based on time worked).
• Eligibility to participate in a 401(k) after completion of 1000 hours worked in a 12‑month period.
• Commuter benefits.

COVID-19 Considerations

Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem‑solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.