Weekend Supervisor (Part-time) - Harvard Coop

Barnes & Noble Education, Inc.; Cambridge (MA); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Daily Pay

Employee Discount

Paid sick time

401k

Commuter Benefits

Job summary

Barnes & Noble College in Massachusetts is seeking a part-time Supervisor to support store management and provide outstanding customer service on the sales floor. You will coach team members, ensure proper merchandising, and help with daily operations and transactions.

The role requires 2+ years in retail, a high school diploma or GED, andFlexibility to work evenings, weekends, and holidays. Daily pay and employee discounts are among the benefits.

Qualifications

• 2+ years’ experience in a retail setting.
• High school diploma or GED.
• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Coach on the sales floor and model exceptional customer service.
• Train and supervise daily work activities of team members.
• Help resolve customer issues and escalate to management when needed.
• Ensure store area is merchandised and operational.
• Assist with processing transactions and managing workload.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Team coaching

Flexible schedule

Education

High school diploma/GED

Job description

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities

A Supervisor should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service. You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound.

Expectations:

• Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on
• Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Benefits available include:

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Massachusetts Pay Transparency Information (Only applicable in Massachusetts stores):

Pay: Part-time Supervisor pay range $17.00/hour.

Benefits available include:

• Get paid sooner! Daily Pay earned wage access is available to all store employees
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affimative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.