Supervisor Front Desk

Hilton Grand Vacations; Pigeon Forge (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care options

Recognition programs

Travel discounts

Paid vacation program

Paid sick days

Employee Assistance Program

401(k) program with company match

Tuition reimbursement

Job summary

Hilton Grand Vacations is seeking a Front Desk Supervisor for Mill Springs Lodge to ensure memorable guest and owner experiences from arrival to departure.

The role focuses on overseeing daily Front Office operations, training staff, and maintaining accurate guest registrations while driving exceptional service and hospitality standards.

Qualifications

• High school diploma or GED required.
• Strong reading, analytical and reporting abilities.
• Excellent interpersonal and service skills.
• Ability to resolve conflicts and think on your feet.

Responsibilities

• Coordinate daily Front Office operations including check-in/check-out.
• Train and direct new department team members.
• Supervise proper registration and guest check-out processes.
• Maintain a daily log of guest opportunities with corrective actions.
• Follow up on unresolved situations and communicate with managers.
• Identify and follow up on credit opportunities during each shift.
• Perform additional duties as assigned by management.

Skills

Interpersonal skills

Service skills

Conflict resolution

Mentoring

Decision making

Education

High school diploma/GED

Job description

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Mill Springs Lodge. Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

As a Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Here’s why you will love it here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include:

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guests’ opportunities with corrective action steps.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow-up on credit opportunities during each shift.
• Other duties as assigned by management.

Key Skills and experience:

• High school diploma/GED
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3+ Years of Hospitality or related experience
• 2+ years of prior management/supervisory experience
• Clarity Certified

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.