Supervisor, Food Services

UPMC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

UPMC Mercy is seeking a Full Time Supervisor for Food Services. The role involves overseeing food safety, quality control, supervising team members, and ensuring customer satisfaction within the food service department. This position requires strong leadership skills and experience in food service management.

Qualifications

• Strong communication skills required.
• Experience in food service management preferred.
• Ability to train and develop associates.

Responsibilities

• Conduct orientation and training of new team members.
• Monitor food quality and safety compliance.
• Schedule personnel according to operational needs.

Skills

Food Safety

Supervision

Customer Satisfaction

Communication

Training and Coaching

Job description

UPMC Mercy is hiring a Full Time Supervisor, Food Services!

This position will work variable days and shifts with rotating weekends/holidays. Scheduling is based on the business needs of the department. Shifts can vary within the hours of 5am-10pm.

Purpose:
Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.

Responsibilities:

• Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.
• Contribute to the relevant and timely performance feedback to associates through the performance review process.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
• Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.
• Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.