Supervisor, Food & Beverage

SeaWorld; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Free park admission

Ticket & friend discounts

Park discounts—food & merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld San Antonio is seeking motivated Ambassadors to join our hospitality team, delivering exceptional guest service and upholding culinary standards while supporting daily operations across front and back of house.

You will help train team members, monitor labor and inventory, ensure safety and sanitation, and respond to guest concerns with a positive, can-do attitude. ServSafe Food Manager certification is required or can be completed.

Qualifications

• High School Diploma or equivalent preferred.
• Strong guest-service orientation and communication skills.
• Ability to lead and develop team members.
• Flexibility to work varied shifts including nights and weekends.
• Knowledge of safety and sanitation practices is a plus.

Responsibilities

• Provide exemplary service and uphold culinary standards while resolving guest concerns.
• Track inventory and manage orders based on facility needs.
• Oversee daily operations to ensure timely openings and clean guest areas.
• Monitor labor and cost-of-sales; ensure proper portioning and plating.
• Communicate operational issues to management and assist with trainings.

Skills

Guest service

Leadership

Problem solving

Communication

Time management

Attention to detail

Flexibility

Teamwork

Education

High School Diploma or equivalent

Job description

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Provide exemplary Service and ensure Culinary Standards of Service are met including resolving guest concerns, investigating and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing and rewarding team members who provide exemplary service
• Track daily inventory and complete orders based on facility needs
• Manage daily operations of assigned location throughout the day including assuring all areas open on time, proper food levels are kept throughout the day, maintaining guest area cleanliness, ensuring all stations are properly staffed throughout the day
• Monitor and control labor and cost-of-sales by assuring food items are properly dated, recipes are followed, portioning is correct and food items are plated properly
• Communicate operational issues including equipment failure, product related problems and facility integrity concerns to management
• Manage daily sub-department labor, daily break rotations, and daily staffing assignments
• Assist Culinary Operation manager with the training of team members and assistant supervisors while ensuring and complying with all SEA grooming guidelines and employment standards including conducting facility trainings at each location
• Supervise and counsel team members and assistant supervisors will ensuring proper training and development in accordance with SEA guidelines
• Complete appropriate paperwork and administer developmental documentation.
• Responsible for accurately recording team member labor hours and maintaining various labor reports
• Ensure compliance of Child Labor Laws with regards to breaks, lunches, and hours worked per day

What it takes to succeed:

• Proficient problem solving and quick-thinking skills
• Ability to think and work independently
• Consistently maintain a positive and professional demeanor
• A passion for customer service
• Excellent multi-tasking and time management skills
• Strong communication and interpersonal skills
• Active listener with the ability to anticipate guest needs
• Attention to detail
• Flexibility to perform varied duties

What else is important:

• High School Diploma or equivalent preferred
• Possesses at least six (6) months of leadership experience or equivalent external experience
• No significant performance deficiencies within a 1 year period
• Maintain food quality and sanitation standards to prevent cross- contamination while upholding the SEA safety guidelines
• Establish and maintain a positive atmosphere which ensures the highest level of team member
• Comply with the area opening and closing procedures and ensure all team members and assistant supervisor complete tasks within a timely manner.
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE), lifting and reporting unsafe situations
• Ability to make rational decisions independently and implement changes in the operation when appropriate
• Ability to be a focused individual who can complete tasks independently, but also possess the ability to work within a group and lead multiple personnel
• Posses strong knowledge of department standards and health and food safety regulations
• Ability to be knowledgeable in all areas of the department including team member and supervisory roles
• Possesses an overall understanding of daily operations (kitchen, front and back areas), procedures and staff positions
• Possess the ability to pro-actively plan daily operations and staff positions
• Excellent communication skills
• Ability to work a flexible schedule including nights, weekends and holidays
• Position is contingent upon successful completion of the ServSafe Food Manager certification class and exam
• Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
• Willingness to comply and ensure all team members comply with all SEA grooming guidelines and employment standards

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.