Supervisor, Financial Services

Legacy Community Health Services, Inc.; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Mitarbeiter für die Finanzdienstleistungen. In dieser Rolle unterstützen Sie Patienten bei Programmen wie dem Ryan White Grant und sorgen für einen reibungslosen Ablauf der täglichen Operationen. Sie werden die Verantwortung für die Schulung neuer Mitarbeiter übernehmen, die Effizienz der Abläufe überwachen und als Bindeglied zwischen Patienten und medizinischem Personal fungieren. Wenn Sie eine Leidenschaft für den Kundenservice und die Verbesserung der Gesundheitsversorgung haben, könnte diese Position die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 3 Jahre Erfahrung im Kundenservice erforderlich.
• Kenntnisse im Gesundheitswesen und HIV-Medikamenten wünschenswert.

Responsibilities

• Verwaltung der täglichen Abläufe im Finanzdienstleistungsbereich.
• Schulung und Entwicklung der Mitarbeiter sicherstellen.
• Zusammenarbeit mit anderen Abteilungen zur Förderung der Patientenzufriedenheit.

Skills

Kundenservice

MS Excel

MS Word

Führungskompetenz

Kommunikationsfähigkeiten

Multitasking

Education

High School Diploma oder GED

Job description

Position Summary
The purpose of this role is to provide support and ensure smooth execution of daily operations of Financial Services in assisting clients with the programs under Ryan White Grant (AIDS Drug Assistance Program (ADAP), Local Pharmacy Assistance Program (LPAP), Emergency Financial Assistance (EFA), and Health Insurance Assistance, and Patient Assistance Programs (PAP) through manufacturers that provide financial assistance to the clients for medications and medical coverage. This position is onsite at our LMC clinic which is located at 1415 California St. Houston, Texas 77006.

Essential Duties & Functions

1. Understands and manages various programs under Ryan White Grant in supporting patients with medications and health insurance assistance: 1) Patient Assistance Representative: ADAP, LPAP, EFA; 2) Insurance Assistance Representative: health insurance premium and cost sharing assistance (co-payments, co-insurance, deductibles, and Medicare Part D premiums)
2. Provides oversight to daily operations of the Financial Services area. Monitors workflows and makes recommendations to ensure efficiency and timeliness to patient care.
3. Prepares schedule for area of responsibility, maintaining appropriate staffing for the area; assesses appropriate staffing levels.
4. Responsible for approving time sheets and employee PTO requests.
5. Responsible for training and development activities for the employees.
6. Assures that new staff receives appropriate orientation outlined by the organization and the department.
7. Conducts appropriate investigation and follows-up on individual and patient complaints.
8. Serves as a liaison between providers, clients, clinical staff and ancillary departments to promote high patient and other team member satisfaction.
9. Collaborates and maintains good working relationship with other departments.
10. Participates in the decision-making processes for hiring new employees.
11. Performs other duties as assigned. Participates in the Performance Improvement Program.
12. Participates in internal, quarterly and yearly Audits.
13. Conducts bi-weekly employee staff meetings.
14. Participates in annual Employee Performance Evaluations.
15. Special projects as needed.
16. Ensures compliance with grant requirements.

Required Education, Certifications, Licenses & Training

• High School Diploma or GED Required

Required Years of Experience

• Minimum 3 years of customer service experience

Required Knowledge, Skills, and/or Abilities

• Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired. Proficient written and verbal communication skills.
• Demonstrates knowledge of MS Excel and MS Word.
• Administrative, management, or supervisory experience.
• Exceptional leadership, mediation abilities, and multi-tasking skills required.
• Strong commitment to customer service and excellence in healthcare.
• Ability to communicate effectively both orally and in writing.
• Must be able to manage multiple deadlines and prioritize.