Supervisor, Financial Services

Legacy Community Health; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Legacy Community Health seeks a dedicated individual to oversee Financial Services operations at its Montrose Clinic. The role emphasizes support for patients with health insurance and medication assistance programs, requiring strong leadership and customer service skills to enhance quality care. Join a leading organization committed to diversity and community health.

Benefits

Medical, Dental, and Vision insurance

Long-Term Disability insurance

403(b) retirement plan

Paid Time Off

Subsidized gym membership

Qualifications

• Minimum 3 years of customer service experience.
• Knowledge of healthcare terms, HIV disease, and medications is desired.
• Administrative and supervisory experience preferred.

Responsibilities

• Manage daily operations of Financial Services and assist patients.
• Conduct staff training and maintain staffing levels.
• Serve as a liaison to ensure patient satisfaction.

Skills

Customer Service

Leadership

Communication

Multi-tasking

Healthcare Knowledge

Education

High School Diploma or GED

Tools

MS Excel

MS Word

Job description

This position is onsite at our Legacy Montrose Clinic (LMC) clinic which is located at 1415 California St. Houston, Texas 77006.

Be a part of driving healthy change in our communities

Position Summary
The purpose of this role is to provide support and ensure smooth execution of daily operations of Financial Services in assisting clients with the programs under Ryan White Grant (AIDS Drug Assistance Program (ADAP), Local Pharmacy Assistance Program (LPAP), Emergency Financial Assistance (EFA), and Health Insurance Assistance, and Patient Assistance Programs (PAP) through manufacturers that provide financial assistance to the clients for medications and medical coverage.

Essential Duties & Functions

• Understands and manages various programs under Ryan White Grant in supporting patients with medications and health insurance assistance: 1) Patient Assistance Representative: ADAP, LPAP, EFA; 2) Insurance Assistance Representative: health insurance premium and cost sharing assistance (co-payments, co-insurance, deductibles, and Medicare Part D premiums)
• Provides oversight to daily operations of the Financial Services area · Monitors workflows and makes recommendations to ensure efficiency and timeliness to patient care
• Prepares schedule for area of responsibility, maintaining appropriate staffing for the area; assesses appropriate staffing levels
• Responsible for approving time sheets and employee PTO requests
• Responsible for training and development activities for the employees
• Assures that new staff receives appropriate orientation outlined by the organization and the department
• Conducts appropriate investigation and follows-up on individual and patient complaints
• Serves as a liaison between providers, clients, clinical staff and ancillary departments to promote high patient and other team member satisfaction
• Collaborates and maintains good working relationship with other departments
• Participates in the decision-making processes for hiring new employees
• Performs other duties as assigned · Participates in the Performance Improvement Program
• Participates in internal, quarterly and yearly Audits
• Conduct Bi-weekly employee staff meetings
• Participates in annual Employee Performance Evaluations
• Special projects as needed.
• Ensures compliances with grant requirements

About Legacy Community Health

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to >50 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Required Education, Certifications, Licenses & Training

• High School Diploma or GED Required

Required Years of Experience

• Minimum 3 years of customer service experience

Required Knowledge, Skills, and/or Abilities

• Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired
• Proficient written and verbal communication skills
• Demonstrates knowledge of MS Excel and MS Word
• Administrative, management, or supervisory experience.
• Exceptional leadership, mediation abilities, and multi-tasking skills required.
• Strong commitment to customer service and excellence in healthcare.
• Ability to communicate effectively both orally and in writing.
• Must be able to manage multiple deadlines and prioritize.

Benefits

• Medical, Dental, and Vision insurance
• Long-Term Disability insurance
• Life insurance and AD&D
• 403(b) retirement plan
• Employee Assistance Plan
• Subsidized gym membership
• 24-hour travel assistance
• Paid Time Off
• PTO Exchange Program
• Company holidays (9 days + 1 floating day)
• Bereavement Leave
• And more

Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.

Apply today.

Our short application process takes less than 3minutes on your phone, tablet or computer.