Financial Counseling Representative

R1-Rc; Evansville (IN); Remote; USD 21,000 - 29,000; Full time

Job summary

R1 RCM Inc. is hiring a Financial Counseling Representative to support patients with prepays and insurance benefits, collaborating with Case Management, Medicaid vendors, and clinical staff to determine eligibility and file assistance applications.

The role emphasizes patient advocacy, timely assistance, and coordination with healthcare teams in a remote US-based environment. Entry-level applicants are welcome, with training provided and a competitive hourly base pay.

Qualifications

• High school diploma or equivalent.
• No prior experience required.
• Excellent communication and empathy to assist patients.

Responsibilities

• Initiate process for collecting prepays due and follow up to maximize collection.
• Identify hospital financial assistance programs for patients unable to meet obligations.
• Assist patients and families with Medicaid/financial assistance applications and determine eligibility.
• Counsel patients regarding insurance benefits and alternative payment options.
• Contact insurance carriers and websites for non-automated eligibility as an advocate for the patient.
• Notify manager and departments of potential delays for elective or urgent care when not approved.

Education

High School - Equivalent

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.Essential ResponsibilitiesAs a Financial Counseling Representative, you will:•Initiate process for collecting prepays due and perform follow up activity to ensure maximum collection is achieved.•Identify hospital, public financial assistance programs for patients unable to meet their financial obligations.•Work with Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage.•Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.•Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.•Contact/check insurance carriers and websites for non-automated eligibility and act as an advocate for the patient.•Notify manager, physician and servicing department of possible delay of service for any elective, urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service.•Perform all other duties and projects as assigned.Education LevelHigh School - Equivalent experience will be consideredExperience LevelNo experience requiredLicenses and CertificationsNot SpecifiedSkillsNot SpecifiedPhysical Demands•Sitting•Standing•Extended Computer Usage•WalkingWork Environment•Well-lit•Remote•Noise Level -Quite•Climate ControlledFor this US-based position, the base pay range is $15.43 - $20.82 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California ConsentTo learn more, visit: R1RCM.comVisit us on Facebook